Senior Manager, Product Management

Description

About Us

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

About Mercari India

Established in Bangalore in 2022, Mercari India serves as a crucial technology hub for the Mercari Group. Leveraging the rich and diverse tech talent in India, we primarily collaborate closely with our development hub in Japan to drive engineering development for Mercari's applications. Having grown to an organization of approximately 80 members over about three years since its inception, Mercari India aims to evolve into an even stronger engineering organization that spearheads technological innovation for the entire group. This will be achieved by further enhancing our engineering capabilities and promoting AI initiatives that reflect India's cutting-edge technology and knowledge.

Requirements

Work Responsibilities

The Product Management team within GCC (Global Capability Center) at Mercari plays a critical role in transforming how we support our users across markets. This team builds tools and customer experiences that are efficient, data-driven, and scalable. As the Manager of the GCC Product team, you will lead a small team of PMs while directly contributing to product development. You’ll be responsible for guiding the team’s roadmap, driving product quality, and ensuring strong cross-functional alignment and ownership. As the functional head of Product for GCC, you will shape vision, structure, and expansion strategy.

What you will do

• Manage and mentor a team of Product Managers focused on Mercari’s products and services
• Define the vision and roadmap for the GCC’s product function, aligning with Mercari’s global strategy
• Lead execution across multiple cross-functional teams including engineering, design, operations, and data
• Drive structured prioritization frameworks to balance efficiency gains with user satisfaction
• Partner with senior stakeholders to continuously identify areas of impact and growth for GCC
• Establish clear goals, KPIs, and execution plans across initiatives
• Support hiring, onboarding, and capability development for the growing PM function

Bold Challenges

• Build the GCC product development and governance practices from the ground up while maintaining delivery velocity
• Lay the foundations of a scalable product team and governance model with the aim to support Mecari’s future growth
• Navigate ambiguity and complex operational environments to identify high-leverage product bets
• Work across time zones, cultures, and languages to deliver a consistent customer experience at scale
• Transition from a player-coach role into eventual full ownership of the GCC Product function

Required Experience

• Strong alignment with Mercari’s mission and values
• 13 + years of total experience, with at least 5 years in product management
• 5 + year of people management experience or significant informal mentorship responsibility
• Proven track record of shipping complex C2C, B2C or internal-facing products in fast-paced environments
• Experience working closely with engineering, design, and operations teams
• Solid understanding of agile methodologies and iterative product delivery
• Strong communication and stakeholder alignment skills in a matrixed environment

Preferred Experience

• Experience building internal tools, customer service platforms, or operational systems
• Exposure to e-commerce businesses
• Experience working in or with Japanese companies or remote-first global teams
• Comfort working in multilingual settings or with international stakeholders
• Prior involvement in setting up product functions or scaling early product teams
• Business-level proficiency in Japanese.

Language Requirements

• English: Business Level
• Japanese: Conversational (Nice to have)

Employment Status

Full-time

Office

Bangalore

Hybrid workstyle

We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/week

To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase

We will continue to review and update the policy to address future organizational needs

Work Hours

Full flextime (no core time)

*Flexible to choose working hours other than team common meetings