Senior Manager - IT

Flex

8 - 10 years

30 - 35 Lacs

chennai

Posted:-1 days ago| Platform:

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Skills Required

vendor management erp project management iso kpi configuration production program management cmmi networking manufacturing execution system tracking change management it management vendor leadership migration manufacturing mes agile reporting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead & Manage the team of people handlign Support & Deployment of Flex future applications.
Strategize pilot deployments mechanism & establish a robust, Scalable process to roll out across sites.
Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
Determine whether issues can be resolved via configuration changes or require deeper code fixes
Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
Investigate production logs, error traces, and user-reported symptoms
Compile RCA reports and recommend preventive measures
Manage Team of 6-10 persons in handling daily support issues related to Factory applications & perform Deployments of newly built applications across sites.
Monitor & drive daily support tickets & bring innovations in terms of building automated tool sets to improve efficiency.
Closely working with Vendors supporting the applications & tracking their KPI metrics continuously for improvements.
Support pilot deployments at 1 4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities
Document best practices and onboard new engineers to standardized tools and procedures
Collaborate with GI (Global Implementation) to handover the deployment playbooks, activities & learnings from Pilot sites.
Provide Constructive feedback to improve Solutions during and post pilot deployments.

The experience we re looking to add to our team:

Bachelor s degree or Master s degree in IT or related fields.
Implementation / Deployment Experience
Good to have ERP & Quality Process understanding

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