Senior Manager - IT

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a

Senior Manager – IT

located in

Chennai location.

Senior Manager will be integral part of Flex Future Factory initiative, providing specialized support during pilot deployments of digital solutions across manufacturing sites. They work closely with Solution Architects (SAs), Solution Managers (SMs), and Global Capability Owners (GCOs) to ensure successful integration, testing, and Supporting the technologies & Applications being developedReporting to the

Senior Director

, and the role involves:

What a typical day looks like:

• Lead & Manage the team of people handlign Support & Deployment of Flex future applications.
• Strategize pilot deployments mechanism & establish a robust, Scalable process to roll out across sites.
• Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
• Determine whether issues can be resolved via configuration changes or require deeper code fixes
• Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
• Investigate production logs, error traces, and user-reported symptoms
• Compile RCA reports and recommend preventive measures
• Manage Team of 6-10 persons in handling daily support issues related to Factory applications & perform Deployments of newly built applications across sites.
• Monitor & drive daily support tickets & bring innovations in terms of building automated tool sets to improve efficiency.
• Closely working with Vendors supporting the applications & tracking their KPI metrics continuously for improvements.
• Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
• Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
• Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities
• Document best practices and onboard new engineers to standardized tools and procedures
• Collaborate with GI (Global Implementation) to handover the deployment playbooks, activities & learnings from Pilot sites.
• Provide Constructive feedback to improve Solutions during and post pilot deployments.
  

The experience we’re looking to add to our team:

• Bachelor’s degree or Master’s degree in IT or related fields.
• 12-15Yrs of proven experience in IT
• MES / Factory Applications - 10+ year of Exp
• Implementation / Deployment Experience
• Have lead a team - Managing Support or Deployment activities (Min 2-3 yrs of exp)
• Good to have ERP & Quality Process understanding
  

What you’ll receive for the great work you provide:

• Health Insurance
• Paid Time Off
  

NK99

• Site
  

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).