Senior Manager-II Program Manager (Beauty Category)

Company: Zepto

Location: Bengaluru, India

Department: Category Management

About Zepto

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*.

Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role Overview

We are seeking a strategic and results-oriented Program Manager to take complete ownership of the Makeup & Beauty category's operational excellence and on-platform experience. In this cross-functional role, you will be the central force ensuring our customers always find the products they love, enjoy a seamless shopping journey, and view Zepto as a leading destination for beauty. You will blend deep analytical skills with a creative, customer-centric mindset to drive growth, efficiency, and innovation.

Key Responsibilities

Own Inventory Availability & Health:

• Lead demand forecasting and end-to-end supply planning to ensure best-in-class availability for the entire Makeup & Beauty portfolio.
• Take full ownership of inventory health metrics, primarily Days on Hand (DOH), by implementing strategies for optimal stock rotation, managing slow-moving SKUs, and minimizing ageing.
• Collaborate with the sourcing and supply chain teams to streamline inventory flow, from brand partners to our dark stores, ensuring speed and efficiency.

Drive Category Visibility & Share of Voice (SoV):

• Work closely with marketing, merchandising, and brand partnership teams to develop and execute a robust visibility strategy for the Makeup & Beauty category.
• Champion the category's interests to secure prominent placement, features, and marketing support, ensuring we achieve our target Share of Voice (SoV) on the platform.
• Analyze the performance of visibility initiatives and campaigns, using data to drive continuous improvement and higher ROI.

Co-own the On-Platform Brand & Customer Experience:

• Partner with creative and content teams to ensure the Makeup & Beauty category reflects a premium, trustworthy, and engaging brand experience.
• Oversee the quality of product listings, including imagery, descriptions, and educational content, to help customers make informed purchase decisions.
• Act as a key liaison for top beauty brands, ensuring their brand integrity is maintained and working on co-creating exceptional on-platform activations.

Innovate the Shopper Journey:

• Collaborate directly with Product and Engineering teams to design, test, and execute significant improvements to the user experience for beauty shoppers.
• Translate customer insights, market trends, and category needs into a clear product requirements document (PRD) for new features (e.g., advanced filters, shade finders, virtual try-on integrations, etc.).
• Champion initiatives that remove friction from the discovery-to-purchase funnel, with the ultimate goal of making Zepto the most convenient and delightful destination for buying makeup and beauty products.

Qualifications & Requirements

Essential:

• Bachelor's degree in Engineering, Business, or a related field. An MBA is a plus.
• 3-5 years of experience in program management, category management, or supply chain management, preferably within an e-commerce, FMCG, or retail environment.
• Proven analytical skills with a strong command of Microsoft Excel. You should be comfortable working with large datasets to extract actionable insights.
• Exceptional stakeholder management and communication skills, with a demonstrated ability to work cross-functionally and influence outcomes.
• A strong sense of ownership, a data-driven approach to problem-solving, and a relentless focus on achieving results.

Preferred:

• Direct experience in the Beauty, Wellness, or Personal Care categories.
• Proficiency in SQL for data querying and analysis.
• Experience working in a fast-paced, high-growth startup environment.
• Prior experience collaborating with Product/Tech teams to launch new features or improve user experience.

Why Join Us?

• Build from the Ground Up:

  This is a unique opportunity to shape the future of a high-potential category at one of India's fastest-growing companies.

• High Impact:

  Your work will directly influence the company's growth trajectory and the daily experience of millions of users.

• Dynamic Culture:

  Join a passionate, innovative, and ambitious team that is committed to excellence.

• Competitive Compensation:

  We offer a competitive salary, benefits package, and opportunities for rapid career advancement.

Interested candidates are encouraged to apply with their updated resume.