Senior Manager - Human Resources

Job Title: Senior Manager – Human Resources

Location: Tiruvalla, Kerala
Department: Human Resources
Employment Type: Full-Time
Reporting To: Managing Director

Position Summary

We are seeking an experienced and people-centric Senior Manager – Human Resources to lead the HR function at our multispeciality hospital in Tiruvalla. This is a senior leadership role requiring hands-on hospital HR experience and proven exposure to NABH compliance.

The role combines strategic HR partnership with strong operational leadership, ensuring effective recruitment, workforce stability, statutory compliance, and readiness for NABH assessments.

This position is not a learning role. Candidates must have prior NABH-compliant hospital HR experience.

Key Responsibilities

1. Recruitment & Onboarding

• Manage end-to-end recruitment for doctors, nurses, paramedical staff, and administrative personnel
• Prepare and update job descriptions; manage job postings and interview coordination
• Conduct and oversee background verification and credentialing, especially for clinical staff
• Plan and conduct structured induction and orientation programs

2. HR Operations & Administration

• Maintain accurate employee records, attendance, leave, and personnel files
• Supervise payroll processing and coordinate with Finance for timely salary disbursement
• Ensure implementation of HR policies, hospital rules, and code of conduct
• Handle appointment letters, confirmations, transfers, resignations, and exit processes

3. Employee Relations & Workforce Welfare

• Foster a positive, respectful, and disciplined work culture across departments
• Address employee grievances and manage conflict resolution fairly and confidentially
• Plan and implement staff welfare, engagement, and retention initiatives
• Ensure punctuality, discipline, and ethical conduct while being sensitive to clinical operations

4. NABH Compliance & Statutory Documentation (Critical Role Requirement)

• Own and manage HR-related NABH standards and documentation (Chapter 5)
• Ensure readiness for NABH assessments, surveillance audits, and renewals
• Maintain HR documentation for labour inspections, audits, and hospital licensing
• Ensure compliance with labour laws, ESI, PF, Gratuity, and other statutory requirements
• Liaise with NABH assessors, government authorities, auditors, and external consultants
• Maintain strict confidentiality of employee and sensitive hospital information

5. Performance Management & Training

• Design and manage performance appraisal systems for hospital staff
• Identify training needs and coordinate mandatory and role-based training programs
• Partner with department heads on goal-setting, evaluations, and workforce planning

Mandatory Qualifications & Experience

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field
• Minimum 6–8 years of HR experience in a hospital
• Hands-on experience with NABH compliance is mandatory
• Prior involvement in NABH audits, assessments, or renewals is required
• Strong working knowledge of hospital staffing norms (nurses, doctors, paramedical staff)
• Experience handling labour inspections, statutory audits, and healthcare compliance
• Proficiency in HR software, payroll systems, MS Office, and documentation management
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work independently, handle pressure, and manage sensitive situations calmly

Candidates without prior NABH-compliant hospital HR experience will not be considered.

Work Schedule

• Full-time, on-site position
• Availability during emergencies or critical staff issues may occasionally be required

Compensation

• Compensation is aligned with the seniority and criticality of the role
• Proven NABH-compliant hospital HR experience is a prerequisite for this salary band

Why Join Us

• Opportunity to lead and strengthen HR in a growing multispeciality hospital
• Direct impact on patient care through workforce quality and compliance
• Leadership visibility and long-term growth opportunity

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹80,000.00 per month

Benefits:

• Provident Fund

Experience:

• NABH: 5 years (Required)

Location:

• Tiruvalla, Kerala (Required)

Work Location: In person