HRO domain experience including Global payroll processing,Employee Data Management,Benefits, Talent Acquisition & LearningExperience in HRMS/ERP like (SAP, SuccessFactors, Workday etc.)Experience on Payroll systems such as ADP Streamline, Celergo, SAP Payroll, CGI, Lessorlon, Decidium or DayforceResults and deadline drivenExperience in Solution Design, Business Development and Transition ManagementExperience in managing operations in third party environment Good to haveExperience in multi country payroll processing will be an advantageCertifications in HR will be an advantageSix sigma green belt trained will be preferredExposure to WFM tools would be a plus.Strategy Planning, Business Development and Transition ManagementRequires understanding of the workings of HR Processes in Payroll, Workforce Administration, Recruitment, RPO or Learning ManagementPartner with transition team and delivery excellence, transformation projects, etc., to ensure a robust transition organization to manage transitions involving deep HRO domain capabilitiesProvide support to the Sales team and Account management teams based on an in-depth understanding of a specific domain within the Practice to create a pipeline of clients and grown revenueProvide expert view on trends in HRO domain based on domain expertise to differentiate and position the practice with analysts/clients/deal consultantsAnchors internal governance (such as best practice sharing sessions, practice forums etc.) to adhere to the Practice governance modelImprove domain specific process efficiency and effectiveness to enhance productivity and gross marginExperience in generating demand / pipeline and establishing client contacts on a proactive basis inside and out of existing accountsExperience with working with cross-functional teams remotely � excellent communication, organization, and project management skills requiredProvides subject matter and domain expertise for the functions being services for the client, brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.Works in coordination with technology group who support the project and manages the requirement gathering, testing, sign off and UAT from the client for the changes in the processes. People ManagementCarry out functional domain intensive training to get the appropriate domain skilled resourcesExecute development and roll-out of domain training programs either internally or its partnership with external vendors to build competency within the PracticeCreates career development & succession planning for direct reportsReviews the career development methodology for the engagement in order to ensure sustainable employee engagement & motivation in the engagement.Accountable for metrics like Employee Satisfaction and Attrition. Transformation ProjectsMandatory skills - six sigma exposureHRMS/ERP like (SAP, SuccessFactors, Workday etc.)
Skills Required
RoleSenior Manager - HRO practiceIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education GraduationEmployment TypeFull Time, PermanentKey Skills
- HRO OPERATIONS
- HRO SOLUTIONS
- TRANSFORMATION
Other Information
Job CodeGO/JC/1025/2025Recruiter NameMaheshwari Balasubramanian
