Senior Manager

4 - 7 years

5 - 10 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Manager

EXL/SM/1474235

    ServicesGurgaon
    Posted On
    09 Sep 2025
    End Date
    24 Oct 2025
    Required Experience
    4 - 7 Years

Basic Section

Number Of Positions

3

Band

C2

Band Name

Senior Manager

Cost Code

D007670

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1500000.0000 - 2400000.0000

Complexity Level

Not Applicable

Work Type

Hybrid – Working Partly From Home And Partly From Office

Organisational

Group

Analytics

Sub Group

Banking & Financial Services

Organization

Services

LOB

Consulting

SBU

Analytics

Country

India

City

Gurgaon

Center

EXL - Gurgaon Center 38-B

Skills

Skill

SQL

DATA ANALYSIS

Minimum Qualification

B.TECH/B.E

Certification

No data available

Job Description

Job Summary:

We are seeking a highly analytical and detail-oriented Senior Analyst to join our team for the Complaints Data Analysis and Resolution project. The ideal candidate will be responsible for analyzing customer complaints data, identifying root causes, and driving actionable insights to improve customer experience and operational efficiency.

Key Responsibilities:

  • Analyze large volumes of customer complaints data to identify trends, patterns, and root causes.
  • Develop dashboards and reports to monitor complaint metrics and resolution effectiveness.
  • Collaborate with cross-functional teams (Operations, Customer Service, Product, etc.) to recommend and implement data-driven solutions.
  • Design and execute data models to predict complaint volumes and resolution timelines.
  • Ensure data quality, integrity, and consistency across all reporting platforms.
  • Present findings and recommendations to senior stakeholders in a clear and impactful manner.
  • Support continuous improvement initiatives by identifying gaps and opportunities in complaint handling processes.

Required Qualifications:

  • Bachelor’s or Master’s degree in Data Science, Statistics, Economics, Business Analytics, or related field.
  • 4–6 years of experience in data analysis, preferably in customer experience or operations.
  • Proficiency in SQL, Excel, and data visualization tools (e.g., Power BI, Tableau).
  • Strong analytical thinking and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Experience with Python/SQL for data analysis.
Workflow

Workflow Type

L&S-DA-Consulting

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

RecommendedJobs for You