Senior Manager

EXL is seeking an enthusiastic Google CCAI Architect to join our rapidly expanding Google Practice team. As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.

Responsibilities

Lead voice and digital AI Self-Service solutions for large, multi-location contact centersDesign, develop and implement AI self-service applications with Google CCAIAbility to interface with clients, lead design decisions and drive towards defining solution requirements and technical designServe as a project lead for the Google Delivery practice for assigned Google CCAI projectsCollaborate with project team members to provide input to conversation design specificationsIntegrate to backend systems using web services, databases, and reportingPerform Unit Testing of developed codeAssist with System and Functional Testing

Required Skills/Experience

8+ years of architect experience overall4+ years of experience with DF ES/CX2+ years of technical on-hands experience with Google Cloud CCAIGoogle Certification a plus and/or Badge completion requiredKnowledge of Cloud Services Architecture, Apigee, Vertex AIAbility to support multiple projects at the same timeExperience in managing large multi-site contact center implementationsExperience managing and guiding developers or interest in doing soExperience in writing Solution Document Designs/specifications for IVA applicationsExperience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and AmazonProficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.Must be able to work independently, be organized, self-motivated, and have attention to detailExcellent communication skills, both written and verbalExperience developing solutions using Java, Python, R, HTML, JavaScript, Node.js , AngularJS, C#, .Net, SQL, SDK development, Objective C, SwiftSupport integrations with back-end data systemsWeb Services REST API, SoapDatabases SQL, Oracle, MongoDB, PostgreSQLReportingCandidate must have a 4-year bachelor s degree

Desired, Not Required

Experience managing staff1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experienceVXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, five 9s