Senior Manager – Email Deliverability

Zapcom is a global Product Engineering and Technology Services company, specializing in bespoke, customer-centric solutions across industries like BFSI, e-commerce, retail, travel, transportation, and hospitality. Headquartered in the US, with a presence in India, Europe, Canada, and MENA, we excel in transforming ideas into tangible outcomes using AI, ML, Cloud solutions, and full-stack development.

At Zapcom, we value accountability, ownership, and equality, empowering you to excel. We listen to your aspirations and provide the support needed to achieve them. Our diverse, collaborative culture ensures every voice is heard, driving innovation and business value. With global opportunities and expansion plans, now is the perfect time to join our team. Work on impactful projects that shape the future. Apply today and be part of something extraordinary!

JOB DESCRIPTION

Roles and Responsibilities:

• 
  Strategy & Consulting:

o You will be the in-house expert responsible for monitoring inbox placement, resolving domain/IP reputation issues, and ensuring.

o Emails land in inboxes especially in critical markets like the Middle East, Japan, and Southeast Asia.

o This role sits at the intersection of customer success, product, and Martech teams, and is critical to protecting ROI for our clients.

o Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes. Stay at the

o forefront of industry changes, including ISP policies, authentication standards, and compliance regulations.

• 
  Deliverability Issue Resolution:

o Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges.

o Develop innovative email deliverability methodologies and best practices tailored to client needs.

o Deep expertise in email authentication protocols (SPF, DKIM, DMARC). Comprehensive understanding of deliverability monitoring

o tools and analytics platforms.

o Proficiency in interpreting deliverability data and transforming insights into actionable strategies Knowledge of email compliance.

o regulations across different markets (CAN-SPAM, GDPR, CASL, etc.)

• 
  Business Growth & Client Success

o Collaborate with Customer Success teams to identify upsell campaign opportunities and expand service offerings.

o Drive campaign revenue growth through high-quality deliverability consulting services.

o Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics.

• 
  Cross-Functional Collaboration

o Work closely with Product Management to influence the product roadmap for deliverability features.

o Partner with CS teams to develop thought leadership content showcasing Gateway's expertise.

o Collaborate with Technical Support and Engineering to resolve complex client issues.

Required Skills:

• 
  7–10 years of experience in Email Deliverability or related fields (ESP/SMTP operations, MarTech, CpaaS, and Campaign Management).
• 
  Deep expertise with inboxing across Gmail, Yahoo, Outlook, etc.
• 
  Deep expertise with social chanels like TikTok, Line, Whatsapp, etc.
• 
  Experience with ESPs like Twilio, SendGrid, Braze, Sailthru, and other SMS ESPs or similar at scale.
• 
  Strong grasp of email authentication (SPF, DKIM, DMARC, BIMI), segmentation, warm-up plans, and sender reputation.
• 
  Hands-on experience with monitoring tools like Postmaster Tools, SNDS, Validity, ZeroBounce.
• 
  Excellent troubleshooting and communication skills, especially in client-facing or high-pressure situations.
• 
  Bonus: Experience managing deliverability in complex geographies like Japan, UAE, or SEA.