Senior Manager Ecommerce

Key Responsibilities

Platform Architecture & Implementation

• Define and own the eCommerce architecture vision, roadmap, and standards aligned with business objectives.

Magento, Shopify, Salesforce Commerce Cloud, Big Commerce, SAP Hybris

Magento, Shopify, Salesforce Commerce Cloud, Big Commerce, SAP Hybris

• Design and implement headless commerce architecture to support omnichannel customer experiences

• Architect scalable, high-performance solutions capable of handling retail volumes and complexity

• Ensure platform integration with existing enterprise systems and third-party services

Order Management & Systems Integration

· Design and implement comprehensive Order Management Systems (OMS) tailored for grocery operations

· Architect integration solutions connecting ecommerce platform with:

· Inventory management systems

· Payment processing platforms

· Customer relationship management (CRM) systems

· Enterprise resource planning (ERP) systems

· Warehouse management systems (WMS)

· Third-party logistics providers and fulfillment partners

Grocery-Specific Solutions

· Implement timeslot management systems for delivery and pickup scheduling

· Design solutions for perishable goods handling, inventory rotation, and expiration management

· Architect multi-location inventory visibility and fulfillment routing

· Implement grocery-specific features including substitution management, weight-based pricing, and department-specific workflows

Technical Leadership

· Collaborate with client stakeholders to understand business requirements and translate them into technical specifications

· Lead technical discussions and solution presentations with client teams

· Provide guidance on best practices for ecommerce platform selection and implementation

· Ensure solutions meet security, scalability, and performance requirements

Required Qualifications

Experience Requirements

• Minimum 10 years of hands-on ecommerce experience with demonstrable track record of successful implementations, must have grocery implementation

• Proven experience with at least 2 cloud-based ecommerce platforms, (e.g., Shopify, Magento, Salesforce Commerce Cloud, Big Commerce, SAP Hybris).

• Full implementation experience from requirements gathering through go-live and post-launch optimization

• Grocery retail industry experience with understanding of unique operational challenges and requirements

Technical Expertise

· Headless commerce architecture design and implementation

· Order Management Systems configuration and customization

· Systems integration experience including APIs, middleware, and data synchronization

· Timeslot management and scheduling system implementation (is nice to have )

· Cloud platform expertise (AWS, Google Cloud, or Azure)

· Understanding of microservices architecture and API-first design principles

Additional Skills

· Strong project management capabilities with experience in agile methodologies

· Excellent communication skills for client-facing interactions

· Problem-solving mindset with ability to navigate complex technical challenges

· Experience with performance optimization and scalability planning

· Knowledge of ecommerce analytics and reporting requirements

Preferred Qualifications

· Certification in chosen ecommerce platforms (such as Shopify Plus, Commerce Tools, Magento)

· Experience with domain-specific technologies (POS systems, scale integration, loyalty programs)

· Knowledge of regulatory compliance requirements for food retail is nice to have

· Experience with mobile commerce and progressive web applications

· Understanding of modern DevOps practices and CI/CD pipelines

Project Context

This role supports strategic ecommerce implementations for clients transitioning to a modern cloud-based ecommerce platform. The successful candidate will work closely with our delivery team and client stakeholders to ensure a smooth transition that enhances customer experience while maintaining operational efficiency.

The position requires someone who can balance technical excellence with practical business understanding, particularly in the grocery retail space where unique challenges around perishable goods, complex fulfillment, and high-volume operations require specialized expertise.