Senior Manager - Category Management (Technology Services)

• We are seeking an individual who thrives in ambiguity, capable of driving category management initiatives with strategic vision and precision
• You will serve as the Global Category Manager for Technology Services
• You will lead the global category strategy for people-delivered technology services such as IT consulting, system integration, outsourcing, managed services, service desk, and infrastructure support
• This excludes software and hardware categories, which are managed separately
• You will develop multi-year category strategies that address business needs while achieving best practice outcomes, building enterprise-wide business partnerships, and activating Procurement resources to drive strategic sourcing results that reduce costs, manage risk, and enable top-line performance
• Your responsibilities will include analyzing internal demand (using Business Partner Management processes), external market data, spend, and service specifications to produce a category plan aligned with business objectives and sourcing initiatives
• As a Category Manager, you will play a pivotal role in managing the innovation agenda of Procurement, driving supplier performance, and delivering sustained value across a complex global services landscape

Roles & Responsibilities
Strategic Contribution

- Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk.

- Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner.- Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain.

- Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact.

- Stay ahead of market shifts in professional technology services including evolving delivery models, workforce trends, and service innovation and translate insights into actionable strategies.

- Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgens broader vision.

- Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgens Technology Services sourcing strategy.

- Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend Leadership

- Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs.- Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively.

- Ensure procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams.

- Collaborate with Strategic Sourcing peers to oversee complex negotiations for Technology Services contracts, including managed services and outsourcing agreements.

- Activate procurement resources toward category priorities while managing expectations with stakeholders.

Must-Have Skills:

- Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools.- Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights.- Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment.

Good-to-Have Skills:

- Proven record of executive business partnering, leading change, and enterprise-wide sourcing initiatives in Technology Services.

- Deep understanding of category management principles, supplier relationship management, and contract lifecycle management within services.- Strong financial, legal, and contractual fluency to navigate professional and managed services agreements.

- Track record of driving innovation in service delivery models and internal stakeholder partnerships.- Ability to proactively identify business needs and craft strategic sourcing solutions across people-delivered technology services.

- Knowledge of regulatory and compliance landscapes in outsourcing and professional services procurement.- Ability to articulate a forward-looking category vision for Technology Services and rally stakeholders around it.

- Strong verbal and written communication skills- Ability to work effectively with global, virtual teams

- Ability to navigate ambiguity- High degree of initiative and self-motivation- Ability to manage multiple priorities successfully- Team-oriented, with a focus on achieving team goals

- Influencing and change management skills

• We are all different, yet we all use our unique contributions to serve patients
• The Category Management professional we seek is a Senior Manager with these qualifications:
• - Doctorate degree and 5 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experienceOR- Masters degree and 8 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experienceOR
• - Bachelors degree and 12 years of Global Strategic Sourcing, Procurement or Commercial (Sales) experienceOR-Additionally:
• - 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources