Senior Manager - Category Management (Technology Services)

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What will you do

The Global Category Senior Manager at Amgen will develop and execute global strategies for product categories to drive profitability, optimize costs, improve service levels and add value to the company. You will work closely with stakeholders and manage relationships with suppliers.

Role Description

Let’s do this. Let’s change the world. We are seeking an individual who thrives in ambiguity, capable of driving category management initiatives with strategic vision and precision.
You will serve as the Global Category Manager for Technology Services. You will lead the global category strategy for people-delivered technology services such as IT consulting, system integration, outsourcing, managed services, service desk, and infrastructure support. This excludes software and hardware categories, which are managed separately. You will develop multi-year category strategies that address business needs while achieving best practice outcomes, building enterprise-wide business partnerships, and activating Procurement resources to drive strategic sourcing results that reduce costs, manage risk, and enable top-line performance. Your responsibilities will include analyzing internal demand (using Business Partner Management processes), external market data, spend, and service specifications to produce a category plan aligned with business objectives and sourcing initiatives. As a Category Manager, you will play a pivotal role in managing the innovation agenda of Procurement, driving supplier performance, and delivering sustained value across a complex global services landscape.

Roles & Responsibilities

Strategic Contribution

• Own and evolve the global category strategy for Technology Services, aligned with business goals, with a focus on unlocking value, optimizing supplier relationships, and mitigating risk.
• Partner with Technology stakeholders across R&D, Commercial, and Operations to understand needs and shape procurement strategies that support enterprise priorities in a proactive manner.
• Act as a trusted advisor and thought leader, delivering insights on market trends, supplier capabilities, and best practices tailored to the Technology Services domain.
• Lead the creation of robust, financially grounded business cases (e.g., outsourcing models, total cost of ownership, supplier consolidation) that support procurement decisions and drive measurable impact.
• Stay ahead of market shifts in professional technology services— including evolving delivery models, workforce trends, and service innovation— and translate insights into actionable strategies.
• Design and drive a multi-year sourcing roadmap for Technology Services aligned with Amgen’s broader vision.
• Build relationships with external experts, peer companies, and industry bodies to bring leading practices and innovation into Amgen’s Technology Services sourcing strategy.
• Partner with category managers for consulting and staff augmentation to ensure Amgen take a holistic approach to all external resource driven spend

Leadership

• Provide strategic oversight as the global lead for Technology Services sourcing, ensuring alignment between category strategies and evolving business needs.
• Guide and facilitate collaboration across cross-functional teams and regional stakeholders, ensuring strategies meet diverse needs and are implemented effectively.
• Ensure procurement activities are managed in compliance with regulatory, contractual, and operational risk requirements. Partner with Legal, Compliance, Data Privacy, and Cybersecurity teams.
• Collaborate with Strategic Sourcing peers to oversee complex negotiations for Technology Services contracts, including managed services and outsourcing agreements.
• Activate procurement resources toward category priorities while managing expectations with stakeholders.

Functional Skills

Must-Have Skills:

• Familiarity with procurement platforms (e.g., Ariba), ERP systems, and advanced analytics tools.
• Excellent problem-solving, organizational, and analytical skills, including the ability to interpret large datasets and generate actionable insights.
• Experience leading large, cross-functional teams and managing complex global projects in a matrixed environment.

Good-to-Have Skills:

• Proven record of executive business partnering, leading change, and enterprise-wide sourcing initiatives in Technology Services.
• Deep understanding of category management principles, supplier relationship management, and contract lifecycle management within services.
• Strong financial, legal, and contractual fluency to navigate professional and managed services agreements.
• Track record of driving innovation in service delivery models and internal stakeholder partnerships.
• Ability to proactively identify business needs and craft strategic sourcing solutions across people-delivered technology services.
• Knowledge of regulatory and compliance landscapes in outsourcing and professional services procurement.
• Ability to articulate a forward-looking category vision for Technology Services and rally stakeholders around it.

Soft Skills

• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• Ability to navigate ambiguity
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Influencing and change management skills

Basic Qualifications