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ACME SERVICES PRIVATE LIMITED
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Senior Key Account Manager

Senior Key Account Manager

ACME SERVICES PRIVATE LIMITED

12 - 15 years

7 - 12 Lacs

mumbai gurugram

Posted:4 days ago| Platform:

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Skills Required

upsell cross selling key account management selling key accounts fleet pharmaceutical css business development hibernate client onboarding corporate sales sales javascript spring java b2b sales html commercial negotiations retention pricing ftl

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Account Management

Serve as the primary point of contact for major FTL clients across verticals like FMCG, Automotive, E- commerce, Pharma, and Industrial Goods.
Ensure high service levels, timely execution, and quick resolution of client concerns or escalations.
Conduct regular business reviews with clients and suggest operational or service improvements.

Account Growth & Retention

Identify growth opportunities within existing accounts (cross-sell and up-sell).
Drive account profitability through strategic engagement and effective contract management.
Monitor credit performance and ensure timely collections in coordination with finance.

Operations & Execution Coordination

Work closely with dispatch, fleet, and control tower teams to ensure committed service delivery (transit time, TAT, POD compliance, etc.).
Track shipments and proactively manage exceptions or disruptions in coordination with operations teams.

Performance Analysis & Reporting

Track key KPIs for each account: OTIF (on-time in full), damages, transit delays, vehicle placement, and route optimization.
Provide regular MIS/reports to clients and internal leadership on service levels and account performance.

Client Onboarding & Implementation

Manage onboarding of new clients including SOP design, route planning, lane pricing, and operational handshakes.
Support commercial negotiations during contract renewals or rate discussions.

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