Oracle Financial Services Global Business Unit (FSGBU) is a global leader in delivering technology solutions to the financial services industry. With over
840+ clients across 130 countries
, FSGBU enables banks, insurance companies, securities firms, and exchanges to modernize operations and meet the regulatory and digital demands of the evolving financial ecosystem.The
Banking Consulting NACA Team
, part of the Americas region under
FSGIU – Consulting
, provides implementation, managed services, and customization development for Oracle’s flagship banking products, including OBP and FLEXCUBE. This role offers the opportunity to work with next-generation architecture and cutting-edge technologies supporting global banking clients.
As an
L2 Application Support Engineer
, you will serve as the primary technical contact for enterprise banking clients, providing advanced application support for Oracle Banking Products (OBP). You will diagnose issues, analyze logs, collaborate with L3 and development teams, and ensure the stability and performance of critical banking applications. This role involves shift-based operations, customer-facing communication, and hands-on troubleshooting in a dynamic production environment.
Act as the primary point of contact for assigned enterprise clients; coordinate with L3 teams to drive issue resolution.
Provide immediate assistance for incidents/problems involving OBP applications.Perform L2 triaging, first-level diagnosis, log analysis (Kibana), and performance monitoring (Dynatrace).Troubleshoot EOD/EOC (End of Day/End of Cycle) issues, simulate problems, and propose resolutions or workarounds.Support web-based applications running on Java, WebLogic, and Oracle Database.Maintain up-to-date documentation for troubleshooting steps, best practices, and operational procedures.Ensure compliance with Oracle/Client change control, audit, and service delivery processes.Track, report, and manage SLAs/OLAs while coordinating with stakeholders for timely resolution.Perform handovers, knowledge transfers, and periodic reporting to supervisors.Support on-call requirements, weekend shifts, and ODC presence (3 days/week).
- Qualifications & Skills Mandatory (Must-Have)
5–8 years of experience as an
L2 Application Support Engineer
in Banking/Financial Services.Strong experience supporting
Java/WebLogic/Oracle Database
-based applications.Hands-on expertise with
SQL
,
UNIX/Linux
, and writing debugging queries.Experience with
Kibana
,
Dynatrace
, or similar monitoring tools.Good understanding of
Core Banking processes
.Strong analytical, diagnostic, and troubleshooting skills.Ability to work in shifts, under pressure, and manage SLA-driven environments.Excellent verbal and written communication skills, customer-friendly attitude.Experience in issue tracking, documentation, and production support processes.
Good-to-Have (Preferred)
Experience with
OBP or FLEXCUBE
applications.Understanding of web services.Experience working with geographically distributed teams.Ability to propose automation or efficiency improvements.Certification or willingness to pursue
FLEXCUBE Technical Certifications
.
Education
MCA / Engineering in Computer Science / BS in Computer Science or equivalent with strong academic credentials.
- Self-Assessment Questions (Candidate Fit Check)
Have you provided L2 support for complex banking applications running on Java, WebLogic, and Oracle Database for at least 5 years?Are you comfortable troubleshooting production incidents, analyzing logs, and using tools like Kibana or Dynatrace?Can you independently manage SLAs, coordinate with L3 teams, and communicate with enterprise clients?Do you have hands-on experience writing complex SQL queries and working on UNIX systems?Are you willing to work in rotational shifts, including weekends and on-call support, and operate from an ODC 3 days a week?
Qualifications
Career Level - IC2
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
