Senior Java, Plsql Support Specialist

1. About the Company / Team

840+ clients across 130 countries

Banking Consulting NACA Team

2. Job Summary

L2 Application Support Engineer

3. Key Responsibilities

Act as the primary point of contact for assigned enterprise clients coordinate with L3 teams to drive issue resolution.

Provide immediate assistance for incidents/problems involving OBP applications.

Perform L2 triaging, first-level diagnosis, log analysis (Kibana), and performance monitoring (Dynatrace).

Troubleshoot EOD/EOC (End of Day/End of Cycle) issues, simulate problems, and propose resolutions or workarounds.

Support web-based applications running on Java, WebLogic, and Oracle Database.

Maintain up-to-date documentation for troubleshooting steps, best practices, and operational procedures.

Ensure compliance with Oracle/Client change control, audit, and service delivery processes.

Track, report, and manage SLAs/OLAs while coordinating with stakeholders for timely resolution.

Perform handovers, knowledge transfers, and periodic reporting to supervisors.

Support on-call requirements, weekend shifts, and ODC presence (3 days/week).

4. Qualifications & Skills

Mandatory (Must-Have)

L2 Application Support Engineer

Java/WebLogic/Oracle Database

SQL

Kibana

Core Banking processes

Strong analytical, diagnostic, and troubleshooting skills.

Ability to work in shifts, under pressure, and manage SLA-driven environments.

Excellent verbal and written communication skills, customer-friendly attitude.

Experience in issue tracking, documentation, and production support processes.

Good-to-Have (Preferred)

OBP or FLEXCUBE

Understanding of web services.

Experience working with geographically distributed teams.

Ability to propose automation or efficiency improvements.

FLEXCUBE Technical Certifications

Education

MCA / Engineering in Computer Science / BS in Computer Science or equivalent with strong academic credentials.

5. Self-Assessment Questions (Candidate Fit Check)

Have you provided L2 support for complex banking applications running on Java, WebLogic, and Oracle Database for at least 5 years

Are you comfortable troubleshooting production incidents, analyzing logs, and using tools like Kibana or Dynatrace

Can you independently manage SLAs, coordinate with L3 teams, and communicate with enterprise clients

Do you have hands-on experience writing complex SQL queries and working on UNIX systems

Are you willing to work in rotational shifts, including weekends and on-call support, and operate from an ODC 3 days a week