Senior Hr Team Lead -BPO

HR BPO Recruitment (Full-Time)

Location: Mahape, Navi Mumbai

Job Summary

We are looking for an experienced Recruitment Team Lead to manage end-to-end BPO hiring while also overseeing basic employee handling and onboarding activities. The role involves 80% recruitment responsibilities and 20% operational HR tasks.

Key Responsibilities

• Lead the complete recruitment cycle for BPO and support functions.
  
• Manage a team of recruiters and ensure daily/weekly hiring targets are met.
  
• Drive sourcing through portals, referrals, social media, NGO's and internal databases.
  
• Conduct telephonic screening, shortlist candidates, and manage interview scheduling.
  
• Coordinate with hiring managers to understand job requirements and workforce needs.
  
• Monitor funnel metrics: sourced, screened, shortlisted, selected, offered, joined.
  
• Handle salary negotiation within internal compensation guidelines.
  
• Maintain recruitment dashboards, trackers, and MIS reports.
  
• Support onboarding activities: document collection, joining formalities, orientation.
  
• Address basic employee queries related to attendance, shift, leaves, and HR policies.
  
• Ensure smooth handover of new joiners to the HR Operations/Training team.
  
• Assist in employee engagement and retention activities for BPO teams.
  
• Coordinate with payroll and operations teams for timely updates.
  

Required Skills & Experience

• 36 years of experience in

  BPO hiring

  , with at least 1–2 years as a

  Team Lead

  .
• Strong knowledge of high-volume hiring and recruitment tools/portals.
  
• Excellent communication and stakeholder management skills.
  
• Ability to mentor, train, and evaluate a team of recruiters.
  
• Good understanding of HR operations, onboarding, and employee-handling practices.
  
• Proficiency in MS Excel, trackers, and recruitment MIS.
  

Key Competencies

• Target-driven and process-oriented
  
• Leadership & team management
  
• Problem-solving and decision-making
  
• Time management and multitasking
  
• People handling with calm and empathy
  

Education

• Bachelor’s degree required; MBA in HR preferred.