At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
At Medtronic’s Global HR Digital & Analytics Department, we are dedicated to aligning technology offerings and best practices with business needs. By collaborating with business and technology partners, we deliver robust, customer-focused, technology-driven solutions with a simple, standardized, and global approach to drive impactful business results.
As a Senior HR Systems Specialist based in Hyderabad, India, operating under a hybrid work model, you will play a pivotal role in the design, implementation, and maintenance of core human resource technologies, with a primary focus on the HR ServiceNow application. This position requires a blend of functional HR expertise and technical proficiency, particularly in areas such as service delivery, case management, and portal tools.
You will ensure business continuity by resolving issues, configuring systems, and generating reports. Collaborating with managed services & IT, you will represent HR needs and tackle complex problems, drive impactful resolutions, and uphold compliance and data security standards. Additionally, you will spearhead automation initiatives to optimize HR Digital processes.
Your role will also support our Digital Transformation project work. This will involve eliciting business requirements from stakeholders, analyzing process and technology impacts, and serving as a liaison between business and technical resources to finalize system designs. You will guide project teams through enhancements and new functionality implementations, including configuration, testing, and other project activities.
Responsibilities may include the following and other duties may be assigned.
- Business Continuity & Issue Resolution: Manage daily operations, including ticket queue prioritization based on business impact. Partner with managed services and IT teams to identify root causes, evaluate fixes, and drive resolutions. Implement preventive measures and process improvements to enhance system stability.
- ServiceNow Roadmap Execution: Define and execute the operational roadmap for ServiceNow, focusing on high-impact areas to deliver value.
- System Maintenance & Configuration: Perform system maintenance tasks while adhering to data privacy standards, governance models, platform guidelines, and customer experience best practices.
- Customer-Centric Solutions: Develop a deep understanding of customer priorities and processes, translating challenges into technology solutions while assessing the impact of system changes on customer workflows.
- Technology Expertise & Benchmarking: Stay informed on emerging technology trends, benchmark best practices, and continuously evaluate opportunities for innovation within the HR technology landscape.
- ServiceNow Feature Expertise: Gain expertise in and advocate for ServiceNow features and roadmap plans. Partner with IT to conduct proofs of concept, assess impacts, gather functional requirements, socialize updates with users, and provide recommendations for HR adoption.
- Input on Technology Roadmaps: Contribute to strategic discussions by providing insights, rollout plans, and customer feedback to shape the technology roadmap.
- Governance & Standardization: Develop and drive standard work instructions, governance models, tools, and templates to support program activities, ensuring compliance and process adoption.
- System Upgrades: Coordinate system upgrades to minimize HR disruptions by assessing impacts, representing HR at platform-level discussions, and overseeing testing plans and execution.
- Security Auditing & Access Management: Manage HR system security audits and periodic reviews, ensuring role-based permissions are maintained and monitored.
- Transition Planning: Facilitate the integration of new functionality and features into standard support procedures.
- Project Leadership: Lead or participate in projects to deploy system enhancements and new functionality in collaboration with IT and HR teams. This includes scaling strategies, preparing requirements, obtaining approvals, managing stakeholder communications, configuring, testing, and maintaining documentation.
- Additional Responsibilities: Perform other duties as assigned to support evolving business needs.
Required Knowledge and Experience:
- Bachelor’s degree in Human Resources, Information Systems, or a related discipline.
- 5+ years of experience in Human Resource Systems or IT, including hands-on experience with HR operations and processes.
- Experience with ServiceNow HR product required and HR Operations business processes is highly desirable. ServiceNow certification is preferred.
- Proficiency in written and verbal English is required.
- Demonstrated ability to balance priorities, critical thinking skills with the ability to analyse data and systems, generate innovative ideas, and set high standards focused on delivering exceptional customer experiences.
- Proven ability to foster collaboration, promote diversity and inclusion, and work effectively across global teams.
- Strong communication skills, including the ability to facilitate meetings and translate technical concepts into consumable language for varying audiences.
- Skilled in problem-solving with the capacity to manage multiple competing priorities effectively.
- Comfortable working independently in a hybrid structure both in office and remotely while also thriving in team environments.
- Exceptional attention to detail and strong technical aptitude.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
