Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Senior Facilities Manager at JLL's Hyderabad Campus, you will be responsible for curating and executing a world-class guest & employee experience at the front office, meetings, lounge and conference facilities while providing strategic leadership and oversight for all facilities management operations including guest services activities, F&B, meeting room setups, and employee recreational facilities management. This senior leadership role combines strategic facilities management with operational excellence, requiring you to develop and implement comprehensive facilities strategies that curate world-class visitor, guest and employee experiences including welcome services, check-in processes, guest support, and host coordination while overseeing end-to-end conference & meeting arrangements for business units and ensuring seamless guest request fulfillment including in-room dining services. You will play a crucial role in JLL's commitment to delivering exceptional workplace experiences by establishing service standards for special guest accommodations, directing communication protocols between guests and staff with systematic customer concern resolution, overseeing campus services delivery including dining options and wellbeing programs, and managing cross-functional teams including housekeepers and wait staff to provide comprehensive guest experiences.
What your day-to-day will look like:
Direct strategic facilities management operations while curating world-class visitor, guest and employee front office experiences
Oversee end-to-end conference & meeting arrangements & facilities for business units while establishing guest service protocols
Ensure special guests including disabled people, elderly, children and VIPs receive personalized services through systematic service delivery
Direct communication strategies between guests and staff while implementing customer concern resolution frameworks
Oversee campus services delivery including dining options, amenities, conveniences and wellbeing programs with strategic focus
Lead team performance management and strategic reporting while directing housekeepers and wait staff for optimal guest experiences
Analyze operational performance, delegate strategic tasks and oversee progress while implementing customer feedback systems
Establish local partnership strategies for tourist recommendations while ensuring recreational facilities achieve optimal performance standards
Direct lobby, lounge and customer/visitor area maintenance to exceed design intent and quality standards.
Required Qualifications:
Senior leadership experience in facilities management with demonstrated ability to direct comprehensive campus operations
Strategic background in guest services management and hospitality operations with front office experience leadership
Proven ability to oversee conference & meeting arrangements and facilities for business units at director level
Executive-level customer service skills with experience establishing guest service protocols and personalized service frameworks
Team leadership and management experience with ability to direct performance, strategic planning, and comprehensive reporting
Strategic communication skills with experience directing guest-staff interactions and customer concern resolution systems
Knowledge of campus services strategy including dining operations, amenities management, and wellbeing program oversight
Understanding of facility maintenance leadership and design intent preservation at executive level.
Preferred Qualifications:
Executive background in corporate campus or commercial real estate facilities management
Experience directing recreational and "End of Trip" facilities with 24/7 operational oversight requirements
Strategic understanding of F&B operations leadership and meeting room coordination management
Knowledge of accessibility services leadership and VIP guest accommodation protocol development
Experience directing housekeeping and wait staff operations for comprehensive guest experience delivery
Strategic familiarity with local area partnership development including tourist, dining, and entertainment coordination
Background in online review management leadership and customer satisfaction strategic improvement
Understanding of lobby and lounge maintenance leadership and quality control strategic processes.
Location: On-site
What you can expect from us:
You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
