Senior Executive

Job Description

Job Title: Senior Executive Company Name: Info Edge India Ltd Job Description: The Senior Executive will be responsible for managing and enhancing client relationships, ensuring exceptional service delivery, and supporting overall business objectives. This role requires effective communication and collaboration with various internal teams to drive initiatives that improve customer satisfaction and retention. The Senior Executive will also engage in market research and analysis to identify emerging trends and opportunities for business growth. Key Responsibilities: - Develop and maintain relationships with key clients, addressing their needs and inquiries promptly. - Collaborate with sales and marketing teams to create strategies that improve client engagement. - Monitor the performance of client accounts and provide insights to enhance service offerings. - Prepare and present reports on client-related metrics and feedback to senior management. - Conduct market research to identify potential new clients and sectors for growth. - Assist in the development of promotional materials and marketing campaigns. - Participate in training sessions to enhance knowledge of products and services offered by the company. Skills and Tools Required: - Strong interpersonal and communication skills to build rapport with clients and team members. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations. - Experience with CRM software to manage client interactions and data effectively. - Analytical skills to interpret market trends and client feedback. - Problem-solving abilities to address client issues efficiently. - Ability to work collaboratively in a team-oriented environment. - Time management skills to handle multiple tasks and meet deadlines effectively. Candidates should have a relevant degree and experience in client management or a similar field. A proactive approach and a commitment to delivering high-quality service will be essential for success in this role. Roles and Responsibilities About the Role: As a Senior Executive at Info Edge India Ltd, you will play a pivotal role in driving key projects and initiatives that align with the company's strategic goals. You will be expected to contribute to decision-making processes and support management in delivering high-quality results. Your role will involve a blend of analytical thinking, project management, and team collaboration to foster innovation and efficiency. About the Team: You will be part of a dynamic and diverse team that thrives on collaboration and creativity. The team comprises seasoned professionals from various backgrounds, dedicated to achieving common objectives and supporting one another's growth. A culture of continuous learning and knowledge sharing is fostered to enhance team effectiveness and individual skill development. You are Responsible for: - Managing and executing projects from inception to completion, ensuring alignment with organizational goals. - Analyzing data and market trends to provide insights that inform strategic decisions. - Collaborating with cross-functional teams to improve processes and enhance service delivery. - Preparing reports and presentations for stakeholders that effectively communicate project progress and performance metrics. - Mentoring junior team members to facilitate knowledge transfer and professional growth within the team. To succeed in this role – you should have the following: - A strong educational background, preferably in business management or a related field. - Proven experience in project management or a similar role, demonstrating a track record of success. - Excellent analytical and problem-solving skills, with the ability to interpret and present data effectively. - Strong communication and interpersonal skills to work collaboratively across teams. - A proactive mindset with a focus on results, capable of handling multiple tasks simultaneously in a fast-paced environment.