Senior Executive

Job Description

Basic Function

• The position is responsible to perform variety of functions related to Billing and Cash Application
• The job also includes also General Ledger activities to be completed in an accurate and timely manner
• Follow-up with Client for timely receipt of exception resolutions.
• Maintain data and records in accordance with Cash Application client policies & principles
• Exposure to following areas will be preferred in O2C Process:
• Downloading bank statements
• Indexing Documents
• Creating Receipts
• Applying Receipts to Invoices
• Creating AR Billing
• Monitoring AR aging

Essential Functions

• To ensure adherence to published procedures, timescales and guidelines for Level 1 & 2.
• Resolve Cash Coding exceptions.
• To ensure accurate data entry to provide business owners with quality analysis of Cash Application.
• Analyze and research all discrepancies/ open items and resolve any queries relating to Cash Application.
• Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities
• Ensure that the assigned targets are met in accordance with SLA and Internal standards

Performance parameters

• Timeliness & Accuracy
• Team objectives
• Process improvement

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• Manager for the purpose of settling issues left unresolved by the AM
• Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions
• QCA for the purpose of associate performance feedback and audit in order to update the training curriculum

Primary External Interactions

• Client Employees
• Escalations at the client end for the purpose of seeking clarifications & answering queries

Skills

Technical Skills

• Good computer navigation skills
• Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel & Word are a critical requirement
• Exposure to Cash Application Module

Process Specific Skills

• Strong knowledge of O2C Process
• Accounting principles and Accounts Receivables concepts
• Excellent Communication Skills ( Both Written and Oral)

Soft skills (Desired)

• Self-disciplined and result oriented
• Team work/ Managing Self / Adaptability
• Ability to multi task
• Data gathering ability/ Eye for detail
• Coaching and Feedback

Soft Skills (Minimum)

• Good Communication Skills (Both Written and Oral)
• Business awareness
• Customer Service Focus
• Active listening skills
• Presentation and Facilitation Skills

Education Requirements

• Graduate in Accounting / Commerce

Work Experience Requirements