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Jobs in gurugram
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NLB Services
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Senior Customer Service Representative

Senior Customer Service Representative

1 - 4 years

|

3 - 6 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

customer service customer support international voice process bpo blended process banking process us banking voice process voice support us process csa cse bpo voice international banking banking voice international voice us voice process international bpo uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle outbound and inbound calls for US customers, ensuring a high standard of customer service
Resolve queries and provide accurate information in a professional manner
Meet process targets including call handling, quality, and customer satisfaction metrics
Document call details and maintain accurate customer records in CRM systems
Adapt to process updates and ensure compliance with client requirements and company policies

Location- Gurugram
Process-International Voice
Night shifts with rotational week offs
Both side cabs available
One time meal
Shift timings- 5:30 pm to 6 am bracket (9 hours shift)
Salary Budget- upto 6 LPA(depending on interview)
ONLY IMMEDIATE JOINER

Interview Mode-

2 rounds virtual

Contact on 7678666623 or yuvraj.mandal@nlbtech.in

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