Senior Customer Service Representative

Job Title:

Experience:

Location:

Compensation:

Shift:

Key Responsibilities:

• Make outbound calls to US-based insurance companies, patients, or help desk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily, weekly, and monthly performance and conversion targets.
• Handle objections with professionalism and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and overall performance.
• Ensure compliance with company policies, process guidelines, and US calling regulations.

Required Skills & Qualifications:

• Bachelor’s degree or equivalent.
• 1–4 years of experience in outbound calling for US clients.
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call Centre software.
• Comfortable working in night shifts aligned with US time zones.
• Goal-oriented, positive attitude, and strong work ethic.
• Knowledge of US culture and customer behavior.
• Open to Work From Office (mandatory).