Senior Customer Service Representative

Company Description

KASA DECOR is a leading provider of high-quality surface materials across India. Since 2006, the company has been manufacturing designer tiles, using premium raw materials from around the globe to create unique designs. With an in-house manufacturing unit, KASA DECOR continually explores new design ideas and produces exclusive handcrafted surface elements for beautiful living spaces. The company imports high-quality materials from Spain, Italy, and China, and partners with renowned brands like Bestile, Baldocer, ABK, and Ceramiche Piemme. KASA DECOR operates through a network of over 75 dealers in 50 cities across India.

Role Overview : IMMEDIATE JOINER

We are seeking a proactive and detail-oriented CRM Coordinator to join our team. This role is pivotal in ensuring outstanding client communication and internal support for our sales operations. The ideal candidate will provide timely updates to clients concerning their material status, generate proforma invoices and quotations, and assist in creating impactful sales presentations. Advanced proficiency in MS Excel and Google Sheets is essential for success in this position.

Key Responsibilities:

1. Client Communication: Regularly update clients on the status of their material orders and address any related queries in a professional and timely manner.

2. Documentation: Prepare and issue accurate proforma invoices and quotations according to client requirements and company policies.

3. Sales Support: Collaborate with sales executives to develop compelling presentations for client meetings and business pitches.

4. Data Management: Maintain, analyze, and organize sales and client data using MS Excel and Google Sheets to track material statuses, client interactions, and financial documentation.

5. Record Keeping: Ensure all customer records, invoices, and communication logs are up to date and accessible for the sales team.

6. Process Improvement: Suggest and implement improvements in workflow, reporting, and client communication processes.

Qualifications & Skills:

1. Bachelor’s degree (preferred but not mandatory).

2. Proven experience in a CRM, sales support, or customer service role.

3. Strong command of MS Excel (formulas, pivot tables, data analysis) and Google Sheets.

4. Excellent written and verbal communication skills.

5. Ability to multitask and manage time effectively in a fast-paced environment.

6. Detail-oriented with a commitment to accuracy.

7. Proficiency in creating professional documents and presentations (MS PowerPoint, Google Slides a plus).

What We Offer:

1. Competitive salary and benefits.

2. Opportunity to be part of a dynamic, growth-oriented team.

3. Exposure to cross-functional learning within sales and client relations.

If you possess strong organizational skills, technical proficiency with spreadsheets, and a client-first mindset, we encourage you to apply for this rewarding role.