Senior Customer Service Representative

OB description:

About the Opportunity

Join Tech Mahindra BPM and be a part of our successful Verizon Telecom process. We are immediately hiring for our US Voice Process team in Pune. This is a high-growth role where you will support customers in the United States, working a fixed 5-day week with rotational days off.

Key Responsibilities

Handling inbound calls from customers in the United States regarding their Verizon telecom services (e.g., billing, service activation/deactivation, account inquiries, basic technical troubleshooting).

Providing exceptional customer service and accurate resolution with an empathetic and professional demeanor.

Documenting customer interactions and transactions accurately in the CRM system.

Adhering to quality standards and maintaining performance metrics (CSAT, FCR).

Mandatory Candidate Requirements

Experience: Minimum 6 months of documented experience in any International Voice Process (BPO) is mandatory.

Communication: Flawless verbal English communication with an excellent command of grammar and a near-neutral accent is crucial.

Education: Minimum qualification is 12th Pass (HSC) and above. Graduates are highly preferred.

Shift & Schedule:

Willingness to work in a US Shift (complete Night Shift) environment.

Comfortable with a 5-day work week and 2 days rotational off.

Location: Must be willing to travel to and work from the office in Hinjewadi Phase 3, Pune (WFO).

Compensation & Benefits

Competitive Salary: Annual CTC ranging from 3,00,000 up to 5,00,000 based on experience, current salary, and interview performance.

Incentives: Unlimited monthly performance-based incentives.

Cab Facility: Two-way AC cab/transportation provided within the company's designated serviceable areas for the night shift.

Career Growth: Fast-track professional growth opportunities within Tech Mahindra's BPM vertical.

Selection Process: HR Screening \ Operations Interview \ Versant OR SHL\ Offer.

Recruiter Contact: For a faster interview slot, please email your resume to:

Aayush Deshmukh , HR Business Coordinator - Tech Mahindra BPM

Aayush.Deshmukh@TechMahindra.com

Detail Specification

Job Title Customer Support Associate / Senior CSA - US Voice Process

Company Tech Mahindra Business Process Services (BPM)

Process International Voice Process - US Telecom (Verizon)

Work Week 5 Days Working, 2 Days Rotational Off

Shift US Shift (Night Shift)

Location Hinjewadi Phase 3, Pune (Rajiv Gandhi Infotech Park, Gate No. 2, 411057)

Salary Up to 5,00,000 P.A. (Starting Minimum 3,00,000 P.A.)

Experience Minimum 6 months in International Voice Process (BPO)

Job Types: Full-time, Permanent

Benefits:

Commuter assistance

Health insurance

Life insurance

Paid sick time

Provident Fund

Work Location: In person