Senior CloudOps Engineer

Senior CloudOps Engineer

Onit – Pune, Maharashtra, India – Full time

Onit, Inc. is looking for a Senior CloudOps Engineer to join our team in Pune to help manage and maintain a diverse infrastructure across numerous geographical locations. To be successful in this role, great people skills are a must, as well as a passion for technology. The individual we seek is bright, creative and a problem solver. You must be able to multi-task in a fast-paced environment and be a self-starter with the ability to work independently.

Responsibilities

Responsible for optimizing performance, ensuring security, and driving innovation in our cloud environment while responding to infrastructure and security alerts in a 24x7x365 operation.

• Create automation, runbooks, and playbooks to help others support the infrastructure
• Troubleshoot infrastructure and application
• level issues and collaborate with support specialists and Cloud Operations / SRE
• Write and present weekly report highlighting the previous week’s alerts, with detailed analysis, resolution and any impact to SLA.
• Monitor performance and capacity of Onit systems.
• Monitor for hardware, software and environmental alerts or malfunctions.
• Monitor security alerts from multiple sources.
• Triage and troubleshoot problems as they arise, following runbooks and standard operating procedures.
• Track all issues from start to finish and document in detail all resolutions, across trouble ticketing system and engineering runbooks.
• Escalate issues to InfraOps/Devops engineers and Onit management.
• Ready to work in shifts.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience is required.
• 4+ years’ experience with Red Hat Enterprise or Amazon Linux 2023 is required.
• 3+ years hands-n experience with AWS (EC2, S3, RDS, VPC, Cloudwatch, CloudTrail, IAM, EKS, ECS, Security, etc.)
• A solid understanding of the components that make up production systems (Memory, CPU, Disk space, Disk i/o, Network i/o, etc.) is required.
• Strong experience with monitoring, alerting, and log aggregation tools: Datadog, AWS CloudWatch, PagerDuty, Statuspage.
• Experience with SIEM/event correlation systems like Elastic, Splunk, ELK, etc. required.
• Strong understanding of AWS security and monitoring and experience implementing best practices.
• Ability to read and interpret application server logs, outputs, CloudTrail and other critical logging output
• Experience working with Relational Database such as Postgres, AWS RDS is a plus
• Hands-on experience working in Kubernetes is a plus
• Experience with Enterprise Web applications in production
• Experience with a programming language such as Python a plus
• Excellent troubleshooting skills required.
• Ensure resource availability and allocation
• Excellent written and verbal communication skills required.
• Experience using Git (GitLab a plus), CI/CD pipelines (eg: Jenkins)

About Onit

Onit is a global leader of enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. Our solutions transform best practices into smarter workflows, better processes, and operational efficiencies. With a focus on enterprise legal management, matter management, spend management, contract management, and legal holds, we operate globally and help transform the way Fortune 500 companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement. We help customers find gains in efficiency, reduce costs, and automate transactions faster.