Senior Business Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a seasoned Senior Business Analyst with strong experience in organizational change management and IT transformation and tooling strategy to lead the assessment and implementation planning for GitHub Copilot. This role involves close collaboration with client stakeholders and offshore development teams to drive timely, high-quality deliverables focused on Copilot adoption, enablement, and integration.

Key Responsibilities

• Lead Current-State Assessment
  • Analyze the existing development workflows, tooling, and adoption landscape
  • Identify capability gaps, blockers, and areas for enhancement in developer productivity
• Develop Enablement & Adoption Strategy
  • Design a persona-based enablement framework tailored to different user types (e.g., junior devs, senior engineers, QA, DevOps)
  • Define success criteria and adoption KPIs
• Create Implementation Roadmap
  • Develop a phased rollout plan for GitHub Copilot adoption across the enterprise
  • Recommend reporting enhancements and meaningful metrics for usage tracking and ROI analysis
• Engage Across Teams
  • Serve as the bridge between client stakeholders and offshore engineering teams
  • Ensure shared understanding of business goals, timelines, and deliverables
  • Lead workshops, interviews, and stakeholder walkthroughs
• Drive Delivery of Key Artifacts
  • Deliver and present the following:
    • Current-State Analysis and Gap Assessment Report
    • Persona-Based Enablement and Adoption Strategy
    • Recommendations for Integrations and Reporting Enhancements
    • Phased Roadmap for Implementation
    • Executive Presentation of Findings and Next Steps

Required Skills & Experience

• Minimum of 8+ years of experience as a Business Analyst in enterprise IT or product environments
• Strong experience in DevOps tools assessment, ideally including GitHub, GitHub Copilot, or similar AI-assisted developer tools
• Proven ability to engage C-level and technical stakeholders to elicit needs and align strategies
• Experience working with global delivery models, especially offshore teams
• Exceptional documentation, presentation, and facilitation skills
• Familiarity with agile delivery models, Jira, Confluence, and modern software development practices

Preferred Qualifications

• Experience with enterprise GitHub ecosystem (Copilot, GitHub Actions, Advanced Security, etc.)
• Understanding of developer productivity metrics and tools integration frameworks
• Exposure to change management or enablement planning

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion