Senior Business Analyst

Job Summary -

Key Responsibilities:

Pre-Sales Business Analysis

• Requirements Discovery (Pre-Sales) -

  Collaborate with prospective clients, sales teams, and solution architects to gather preliminary requirements through workshops, interviews, and discovery sessions.

• Solution Scoping -

  Translate business challenges into high-level solution outlines, ensuring proposed software capabilities align with customer needs and organizational goals.

• RFP/RFI Support -

  Lead the preparation and submission of business and technical inputs for RFPs/RFIs, including requirement breakdowns, functional specifications, and implementation approach.

• Business Case Development -

  Create ROI analyses, cost-benefit assessments, and high-level implementation roadmaps to support sales proposals.

• Competitive & Market Analysis -

  Research competitors’ offerings and industry trends to position our solution effectively in client pitches and proposals.

• Sales-to-Delivery Handover -

  Ensure a smooth transition from pre-sales commitments to delivery teams by documenting agreed requirements, scope boundaries, and success metrics.

Post-Sales Business Analysis & Implementation

• Requirements Gathering -

  Collaborate with clients to gather detailed requirements and translate them into epics and user stories that guide the development and implementation process using tools or standard BA documentation.

• Implementation Oversight -

  Work closely with project managers and technical teams to ensure a smooth transition from sales to implementation, addressing any challenges that arise during onboarding. Support the technical team in sprint ceremonies.

• Epic and User Story Creation -

  Draft, prioritize, and refine user stories and epics based on client needs and feedback, ensuring alignment with project goals and Agile methodologies.

• Change Request Management -

  Manage change requests throughout the implementation process, assessing impact, documenting changes, and coordinating with relevant stakeholders.

• Project Documentation -

  Maintain comprehensive documentation, including implementation plans, requirement specifications, and user manuals.

• Low-Fidelity Wireframing -

  Create wireframes to visualize proposed solutions and gather feedback from clients and internal teams.

• Process Optimization -

  Identify opportunities to improve post-sales workflows for greater efficiency in software deployment and integration.

• Stakeholder Engagement -

  Serve as the main point of contact for clients throughout the implementation process, ensuring alignment and proactive communication.

• Continuous Improvement -

  Gather feedback to recommend enhancements to processes, tools, and functionalities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field Master’s degree preferred.
• 7+ years of experience in business analysis, spanning both pre-sales and post-sales phases in software projects.
• Proven experience supporting sales teams with solution scoping, RFP/RFI responses, and business case creation.
• Past experience working with AI and Data Science is preferred.
• Strong analytical and problem-solving skills, with a focus on project execution and customer experience.
• Proficiency with software project management tools (e.g., JIRA, Asana) and wireframing tools (e.g., Balsamiq, Figma).
• Excellent communication and interpersonal skills, able to collaborate across technical and non-technical teams.
• Experience with Agile project management methodologies (Agile, Scrum) is highly desirable.