Senior Analyst - Solution Consulting

Overview:

Key Responsibilities

💡 Solution Engineering & Requirements Gathering

• Engage with enterprise customers to analyze learning goals, business drivers, and end-user requirements
• Conduct detailed discovery sessions to capture functional and technical requirements
• Translate customer learning workflows into configurable LMS solutions
• Design and present workaround solutions for customer needs that are not natively supported by the product
• Identify integration needs (e.g., SSO, HRIS, content libraries, LRS, etc.)
  

💡 Product Consulting & Gap Analysis

• Serve as a trusted advisor to enterprise clients on best practices in LMS implementation and learning program design
• Evaluate how customer use cases align with current product features and identify gaps or limitations
• Propose interim solutions or workarounds and document feature requests
  

🤝 Cross-functional Collaboration

• Work closely with Product Management and Engineering teams to communicate product gaps and influence roadmap prioritization
• Collaborate with Sales, Customer Success, and Implementation teams to ensure solution alignment across the customer journey
• Participate in solution review meetings, defining Statements of Work (SOWs), effort estimates, and technical specifications
  

🛠️ Implementation Planning

• Develop and validate implementation plans, including timelines, risk assessments, and technical integration points
• Guide customers through pilot phases, user acceptance testing (UAT), and go-live planning
• Support internal and partner teams with solution documentation, configuration guidance, and training handovers
  

Qualifications

🛠️ Required:

• 4+ years of experience in Enterprise SaaS, LMS, Learning Technologies, or HR Tech
• Proven experience in solution engineering, technical consulting, or business analysis
• Strong understanding of enterprise learning environments, compliance training, certifications, and blended learning models
• Ability to translate business requirements into functional specifications
• Experience working with cross-functional teams (Product, Engineering, Professional Services)
• Excellent communication, facilitation, and stakeholder management skills
• Experience with SSO, APIs, and integrations with HR systems (Workday, SAP SuccessFactors, etc.)
  

🛠️ Preferred Skills

• Familiarity with xAPI, SCORM, AICC standards
• Experience writing or managing Statements of Work (SOWs) or implementation documents
• Previous experience with platforms such as Cornerstone, Docebo, SAP Litmos, Moodle, etc.
• Understanding of Learning Record Stores (LRS) and experience analytics
• Background in instructional design or learning program delivery
  

Location : Chennai preferred