Senior Analyst- Learning Delivery- Hyderabad

Role: Process Specialist – USI Learning Delivery (Senior Analyst)

This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.

What it involves

• Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses – Audit, Advisory, Tax, Consulting and Enabling Areas
• Acting as an advisor and a consultant to the clients, scheduling periodic connects with stakeholders to evaluate SLAs and areas of development
• Interacting, networking and partnering with various internal teams for the delivery of a learning session
• Working with empaneled/authorized external vendors when required

Work you’ll do

You will perform all or a combination of any of the following activities:

• Talent L&D (Clients/Stakeholders from the USI Talent L&D Teams)

o Periodic connects with the Talent L&D team for the planning and execution of the learning programs

o Support the team lead in SLA management

o Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays

o Evaluate new processes added to the portfolio and prepare RACI accordingly

o Periodic reporting of learner and program metrics, dashboards etc.

o Perform root cause analysis to find gaps and identify solutions

• Process:

o Requires proficiency in process excellence in terms of SOP, checklists and FAQ documents for primary activities and other tasks if required

o Program delivery management with ownership and accountability of all program related tasks and sub-processes

o Multi-tasking, attention to detail and adherence to timelines

o Gain understanding and experience on various learning platforms like NextGen, SABA etc.

• Team:

o Support team members and team lead(s) with all program-related tasks, ensure task completion as per SLA timelines with accuracy

o Ensure effective utilization of working hours with proper prioritization of work

o Build a connect with team members and share knowledge, tips, best practices.

o Perform quality checks on tasks and reports before they are submitted to the client

o Continuous collaboration effort towards common business goals

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Qualifications Required

• 3-5 years of relevant work experience
• Excellent verbal and written communication skills
• Ability to analyze data, identify key findings and create executive summaries
• Proficient with MS Office: MS Excel (Advanced level preferred) and PowerPoint
• Attention to detail, and timelines, ability to prioritize and multi-task & time management.
• Works effectively with diverse group of internal clients at all levels of the organization
• Proven track record of synthesizing data and presenting results and recommendations to leadership

Timings:- 9AM- 6 PM/11AM- 8 PM

Location :- Hyderabad

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