Senior Analyst

Position Summary:

Are you passionate about driving quality excellence across complex digital solutions while mentoring and leading high-performing QA teams? At Kensium, we empower retailers, wholesalers, and distributors through unified eCommerce and ERP solutions that streamline operations, enhance customer experiences, and fuel growth.

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This role is ideal for someone who combines deep QA expertise with leadership capabilities, thrives in a fast-paced environment, and is committed to delivering flawless customer experiences.

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As a Senior Quality Analyst, you will:

• Own and lead the QA process across multiple projects, from requirement analysis to final release.
• Design and execute comprehensive test plans, scenarios, cases, and scripts (manual and automated).
• Collaborate closely with developers, project managers, and business analysts to ensure seamless delivery.
• Identify, document, and track defects, driving resolution and continuous improvement.
• Champion quality by proactively suggesting enhancements to processes, tools, and standards.

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We’re looking for someone who is:

• Detail-oriented with a strong analytical mindset.
• Proactive, curious, and committed to continuous learning.
• Skilled in both manual and automated testing (Selenium, JIRA, Postman, etc.).
• A clear communicator who can translate technical findings into actionable insights.
• Passionate about delivering excellence and ensuring client satisfaction.

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Join Kensium! Recognized for innovation and excellence in digital commerce. If you're serious about your next career move and want to make a real impact, Kensium is the ideal place to grow.

Key Responsibilities:

• Champion end-to-end quality assurance across multiple projects, ensuring functional, performance, and user experience standards are consistently met.
• Define and evolve QA strategies, frameworks, and best practices aligned with Kensium’s delivery goals.
• Lead and mentor a team of QA Analysts, providing guidance, training, and performance feedback.
• Oversee test planning, execution, and reporting across concurrent projects.
• Ensure comprehensive test coverage through well-structured test cases, traceability matrices, and risk-based testing approaches.
• Drive adoption of automation and AI-powered testing tools to improve efficiency and accuracy.
• Work closely with Project Managers, Developers, Business Analysts, and Client Success teams to ensure quality is embedded throughout the delivery lifecycle.
• Participate in client meetings, demos, and release planning sessions, articulating QA strategies and outcomes with clarity and confidence.
• Act as a key decision-maker in release readiness assessments and go/no-go calls.
• Conduct root cause analysis for defects and implement preventive measures.
• Evaluate emerging QA tools, technologies, and methodologies to continuously enhance Kensium’s QA capabilities.
• Foster a culture of quality, accountability, and continuous learning within the QA team.

Experience and Skills:

Testing & Quality Leadership:

• 8-9 years of progressive experience leading QA across projects.
• Proven experience in leading and reviewing QA deliverables across ERP and Commerce platforms (Adobe Commerce, Shopify, BigCommerce, or similar).
• Ability to guide teams in designing and maintaining traceability matrices, ensuring full business coverage.
• Strong understanding of SDLC, STLC, Agile/Scrum, and CI/CD processes.
• Proficient with test management tools like JIRA; familiarity with automation and AI-based tools (Selenium, Playwright, etc.) preferred.

Collaboration & Client Management:

• Strong communicator, confident in building rapport with clients and internal teams.
• Comfortable initiating direct client conversations to clarify issues, provide updates, and foster transparency.
• Skilled in managing multiple teams and ensuring consistency across QA artifacts and delivery outcomes.

Analytical & Organizational Abilities:

• Quick learner – able to grasp the essence of new systems or platforms and align testing strategies accordingly.
• Excellent analytical mindset with a keen eye for downstream and upstream business impacts.
• Mentors Analysts, encourages ownership, and reinforces best QA practices.
• Strategic thinker who can balance detail orientation with delivery urgency.

Personal Attributes:

• Self-motivated, proactive, and accountable.
• Confident in client communication and relationship building.
• Adaptable in managing multiple priorities across varied business domains.
• Passionate about quality, learning, and mentorship.
• Realistic yet optimistic — focused on finding solutions, not just identifying problems.

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 8–9 years of progressive experience in software quality assurance, with at least 2 years in a leadership or mentoring role.
• Strong domain knowledge in ERP and eCommerce platforms is highly preferred.
• Hands-on experience with test automation tools (e.g., Selenium, Cypress), API testing (e.g., Postman), and performance testing (e.g., JMeter).
• Familiarity with AI-based testing platforms and modern CI/CD pipelines.
• Excellent communication, leadership, and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Proven ability to manage multiple priorities and deliver high-quality outcomes under tight deadlines.

Submit your cover letter and resume to careers@kensium.com