Global Claims Quality Assurance (“QA”) form part of the Global Claims Team. The QA and DA team’s core aim is to assist Claims audit functions by providing support and expertise to all internal and external quality-related activity. The focus of the Global QA Framework is to improve claims outcomes through the QA cycle.
What You’ll Be DOING
What will your essential responsibilities include?
- Identification of necessary claims initiatives and good practice.
- Identify continuous improvement opportunities and support the implementation of them.
- Identify trends, themes, and risk-based focus areas (e.g. via Global landscape analysis and clearly articulated MI requirements).
- Coordinating and managing communication with internal and external stakeholders (e.g., QA/DA Managers, Auditors, TPAs, other claim functions, etc.) to ensure the highest level of quality service.
- Be responsible for the flow of day-to-day operations.
- Responsible for the timely production and circulation of various QA/DA Global Claims dashboards which provide key stakeholders with a high-level overview of key findings, trends, risks, and themes.
- Analyzing QA output and adding insights to monthly and quarterly summary reports for the Global Claims function and other key stakeholder requirements.
- Producing ad hoc reports, as required, by the Head of QA/DA and other key stakeholders.
- Foster or maintain a collaborative relationship with internal and external clients.
- Keep repository for updated process documents and referral database as and when updates/communication received from onshore.
You will report to Deputy Manager Claims.
What You Will BRING
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- Exhibits outstanding organizational abilities in handling a heavy workload and managing multiple tasks or projects simultaneously.
- Possesses effective technical and operational expertise in claims.
- Demonstrates proficiency in MS Excel, ranging from intermediate to advanced skills.
- Produces high-quality, clear, and professional written communication.
- Consistently meets established processing targets and Service Level Agreements (SLAs).
Desired Skills And Abilities
- Relevant years of work experience, preferably within insurance, reinsurance, BFSI, or operations domains.
- Proficiency with Claims source systems such as XL GC, Frame, or Genius.
- Knowledge of AXIOM for data extraction (considered an advantage).
- Robust data analysis skills with expertise in MS Excel, PowerPoint, and Power BI.
- Graduate or post-graduate degree in Commerce or related field, with at least 50% aggregate.
- Ability to engage effectively with senior management and multiple stakeholders.
- Outstanding organizational skills.
- Excellent communication and presentation skills.
Who WE Are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
