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Hyderabad, Telangana Job ID 30184619 Job Category Finance Role: Analyst Location: Hyderabad Full/ Part-time: Full-Time Build a Career with Confidence Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Among the many benefits, Carrier offers Retirement Savings Plan, Health Insurance, Time Off & Vacation Options, Parental Leave, Employee Scholar Program, Flexible Work Arrangements, Employee Assistance Program & Professional Development. About the role:- Execute OTC Collection processing in compliance with control policies, Actively contribute to continuous process improvement initiatives. Timely cash collection Trainer for new joiners Key Responsibilities: The Collection Analyst will be responsible for any combination of the below responsibilities Review and Process unallocated credits with the help of Cash application team. Report on collection activity and accounts receivable status/ Produce routine reports timely and accurate Execute the collections and dunning process Identify accounts due for collection Monitor accounts to identify outstanding debts Take actions to encourage timely debt payments Handle customer calls and customer facing communication, to maximize cash collected Execute standard dunning, and specialized dunning campaigns Manage customer disputes, liaising with the Business where necessary Work collaboratively with legal teams and issue guidance on debt provision Execute the management of customer queries (and remove) dunning blocks Initiate refund request Address billing and customer credit issues enquiries Track and monitor queries through to resolution Undertake root cause analysis Execute the month end process Undertake standard and specific accrual processing Prepare adjustments for review General office support to OTC team SOP/DTP creation preparation Ensure good cooperation across teams Contribute to operational and strategic process improvements Execute the end-to-end Accounts Receivable processes Requirements Requires theoretical to advanced knowledge obtained through a University degree, combined with experience Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work University Degree or equivalent A minimum of 3 years prior relevant experience Benefits We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. Have peace of mind and body with our health insurance Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Programme. Our commitment to you Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way . Join us and make a difference. Now! Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
