Senior Analyst

Job Description

Job description: Job Description Role Purpose The purpose of the role is Python developer with Python, Django, Flask, API and SQL ͏ Do Experience in Python, with knowledge of at least one Python web framework such as Django or Flask. Familiarity with some ORM (Object Relational Mapper) libraries. Able to integrate multiple data sources and databases into one system. Understanding of the threading limitations of Python, and multi-process architecture. Basic understanding of front-end technologies such as JavaScript, HTML5, and CSS3 Knowledge of user authentication and authorization between multiple systems, servers, and environments Able to create database schemas that represent and support business processes Experience analyzing data and creating reports using SQL and or languages similar to SQL ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed