Customer Support Associate - International Non-Voice Process

Job Description

Hiring Parameters: Should be a graduate with all the educational documents in place. Should be comfortable with Night Shift and Work from office. Should be staying within the cab boundary of 25 KMS from Wipro Salt Lake Sec - 5 Should have all the employment proof as a supporting documents. Should have mandatory govt id proof PAN, Aadhar and Voter ID. Roles & Responsibilities Customer relationship administration Meeting Customer's expectations / targets / metrics / Key Performance Indicators Usage of the Customer's tools / Follow up of the Customer's processes & procedures Management of all incoming requests. Management of the backlog Addressing all verbal requests and complaints received from the Customer Process improvements proposals / implementation Manages Customer relationship through providing daily operational support Keeps Customer informed of progress at all stages Skill Required Computer (internet, MS Office package) Good command of English (both written & spoken) Customer relations management Very good verbal communication skills Rigorous and accurate working style Preferred candidate profile : Immediate Joiners Perks and benefits: Night Shift Allowance and Cab facility. Interested candidate are welcome. Documents to carry: 2 copy of CV and write HR-Raushan on the top of the CV for reference.