Company Description Bonvie Snacks, under the umbrella of JM Gourmet, aims to make healthy snacking a lifestyle for everyone, from young kids to working professionals. Our offerings include premium fruits, vegetables, herbs, and spices in various forms such as whole, sliced, powders, and segments. We ensure top-quality produce straight from farms and utilize a state-of-the-art freeze-drying facility. Bonvie Snacks delivers delicious taste in every bite through bulk shipping and commitment to quality. Role Description This is a full-time, on-site role for a Customer Service Executive located in Noida, UP. The Customer Service Executive will handle day-to-day customer interactions, ensuring customer satisfaction and addressing any support needs. Responsibilities include managing customer queries, resolving issues, and maintaining strong customer relationships to ensure a high level of service. Qualifications Strong Interpersonal Skills for effective communication Proficiency in Customer Satisfaction and Customer Service 1-2 years of experience in Customer Support and Customer Service Management Excellent written and verbal communication skills Ability to work collaboratively in an on-site team setting Bachelor's degree in Business, Communications, or a related field Experience in the food industry is a plus Show more Show less

Bonvie Snacks, part of the JM Gourmet family, is transforming the way India snacks—making healthy, clean, and tasty options accessible to everyone. From freeze-dried fruits and veggies to powders, herbs, and spices, we bring farm-fresh goodness straight to your pantry. Our products are sourced directly from farms and processed at a top-tier freeze-drying facility to ensure maximum nutrition and crunch in every bite. About the Role: We’re hiring a Customer Service Executive who will be the voice of Bonvie for our customers. If you’re someone who thrives on solving problems, loves interacting with people, and wants to be part of a fast-growing healthy snack brand, we’d love to meet you. 📌 Location: On-site | Noida 🕐 Type: Full-Time 💰 Salary: ₹15,000 – ₹20,000 per month What You’ll Do: Handle customer queries via email, phone, and chat Resolve issues quickly and efficiently while maintaining a positive tone Manage customer records and support tickets using CRM tools Coordinate with operations to ensure smooth order fulfillment Gather feedback and identify trends to improve customer experience Foster trust and build strong post-sale customer relationships What We’re Looking For: Excellent communication and interpersonal skills 1+ years of experience in a customer-facing role (FMCG/D2C preferred) Strong problem-solving abilities and a customer-first attitude Team player who’s proactive and detail-oriented Familiarity with CRM systems (Zoho, Freshdesk, etc.) is a plus Bachelor’s degree in Business, Communications, or similar (preferred) Must be currently based in Noida Why Join Bonvie? ✨ Be part of a fast-growing D2C brand in the health food space 🥗 Work in a mission-driven company that’s redefining snacking 🤝 A collaborative team culture that values your ideas