Scrum Master – Invoice To Cash (I2C) / Order To Cash (O2C)

Requirements
Description and Requirements We are seeking a highly motivated and experienced Scrum Master to support our Invoice to Cash (I2C) / Order to Cash (O2C) processes within the Finance and ERP transformation landscape The Scrum Master will play a key role in driving agile delivery, ensuring smooth sprint execution, facilitating team collaboration, and removing impediments The ideal candidate will have a strong understanding of Agile frameworks, finance domain expertise in I2C/O2C processes, and the ability to enable continuous improvement in delivery and team performance, Key Responsibilities: Must have 7+yrs of experience in SAP S4 HANA Order-to-Cash and Invoice to Cash and 5+ yrs of experience in Scrum Agile methodology Act as Scrum Master for I2C/O2C agile teams, facilitating ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives), Drive adoption of Agile principles and best practices across the Finance/ERP transformation program, Collaborate closely with Product Owners, Business Analysts, and stakeholders to ensure well-defined and prioritized product backlogs, Track and report team progress, velocity, and sprint performance using Agile tools (eg, JIRA, Azure DevOps), Identify, escalate, and remove impediments or blockers impacting delivery, Foster a culture of continuous improvement, encouraging team ownership and accountability, Ensure effective collaboration between cross-functional teams (finance, IT, operations, and business stakeholders), Support dependency management between teams and align with the broader program roadmap, Coach and mentor team members on Agile ways of working and self-organization, Ensure compliance with financial and process controls relevant to I2C/O2C, Additional Job Description Qualifications & Skills: Bachelors degree in Finance, Business, Information Technology, or related field, Certified Scrum Master (CSM, PSM, SAFe-SM) or equivalent Agile certification, Proven experience as a Scrum Master in finance transformation, ERP (SAP/Oracle), or I2C/O2C projects, Strong understanding of Invoice to Cash (billing, collections, AR, cash application) and/or Order to Cash (order management, fulfillment, invoicing) processes, Hands-on experience with Agile tools such as JIRA, Confluence, Azure DevOps, Excellent facilitation, communication, and conflict-resolution skills, Ability to manage multiple priorities in a fast-paced environment, Experience working in global/matrix organizations is a plus, Knowledge of Finance ERP systems (SAP S/4HANA, Oracle, etc,) preferred, EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service all backed by TELUS, our multi-billion dollar telecommunications parent, Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace All aspects of employment, including the decision to hire and promote, are based on applicantsqualifications, merits, competence and performance without regard to any characteristic related to diversity,