Job
Description
Role Description Position Overview We are seeking a highly motivated and experienced Scrum Master with a strong background in Microsoft Dynamics 365 CE (Customer Engagement) to lead Agile delivery for CRM initiatives. The ideal candidate should have a solid understanding of Agile principles, experience managing cross-functional teams, and hands-on exposure to D365 CE implementations across various modules like Sales, Customer Service, and Field Service. This role involves working closely with product owners, CRM consultants, and developers to ensure timely and high-quality delivery of Dynamics 365 CE solutions. Key Responsibilities Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives). Act as a servant leader and Agile coach for the team, removing impediments and ensuring smooth delivery. Coordinate with stakeholders, business users, and technical teams to ensure alignment and transparency. Manage sprint planning, backlog grooming, and delivery tracking using tools like Azure DevOps or JIRA. Support the Product Owner in managing the product backlog and translating high-level requirements into actionable user stories. Track team velocity, burn-down charts, and delivery metrics to drive continuous improvement. Identify and manage project risks, dependencies, and issues proactively. Ensure alignment with organizational goals and compliance with D365 CE best practices and governance. Contribute to team culture through mentorship, coaching, and fostering a collaborative environment. Must-Have Skills 9–12 years of total IT experience with at least 5 years in Dynamics 365 CE delivery (Sales, Customer Service, Field Service). 3+ years of hands-on Scrum Master experience in Agile environments. Proven experience leading Agile teams delivering Microsoft Dynamics 365 CE projects. Strong understanding of Agile/Scrum frameworks, user story mapping, estimation, and iterative delivery. Experience with tools like Azure DevOps, JIRA, Confluence, or similar for backlog and sprint management. Excellent facilitation, conflict-resolution, and communication skills. Strong stakeholder engagement and delivery ownership skills. Bachelor's degree in Computer Science, Engineering, or a related field. Good-to-Have Skills Certified Scrum Master (CSM), PMI-ACP, or equivalent Agile certification. Microsoft certifications like PL-200, MB-210, or MB-910. Understanding of Power Platform (Power Apps, Power Automate) and Dataverse integration with D365 CE. Familiarity with DevOps CI/CD pipelines and release management for D365 CE. Experience working with distributed global teams and nearshore/offshore delivery models. Knowledge of additional Agile frameworks like SAFe, Kanban, or LeSS. Skills Microsoft Dynamics,Agile Methodology,Power Platform,Scrum Show more Show less
