Leading our Digital SAP Support sub team
Digitalization is a strategic priority for ROCKWOOL.
In alignment with this agenda, the organization is initiating the replacement of its existing ERP system with a modern solution. To ensure uninterrupted business operations during the transition, ROCKWOOL is establishing a dedicated support sub-team focused on maintaining the stability and performance of the legacy ERP platform.To secure sustained operational excellence, the organization is seeking a SAP Support Team Lead to oversee and develop a high-performing team responsible for maintaining the existing ERP solution and driving enhancements across SAP modules.This role places a strong emphasis on people management, team development, and leadership. You will foster a collaborative and inclusive team culture, promote open communication, and drive continuous improvement through effective leadership practices.As you work globally, you will grow through daily touchpoints and challenges in making ROCKWOOL a great company to work for.Serving the ROCKWOOL Group with digital expertise, you and your team will ensure a smart and seamless experience in interactions between internal colleagues, customers, and stakeholders. We foster an environment that encourages development – enabling you to take ownership of your career with us.A
dditionally, the Team Lead is expected to dedicate approx. 50% of the time to hands-on work in one of the following SAP modules : Plant Maintenance (PM), Quality Management (QM), Extended Warehouse Management (EWM), or Master Data (MD).
Reporting Structure
The team is cross-functional, covering all SAP areas and modules.
SAP Support Sub Team - Team Lead
:
- Acts as the operational manager for the team.
- Responsible for time allocation, performance assessment and delivery tracking.
- Reports to the Finance Product Manager regarding deliveries status, resource needs, and strategic alignment.
Team Members
:
- Every team member reports functionally to one Functional Manager (Product Managers or Functional Team Lead) who oversees domain-specific development, skill growth, and cooperates in relation to the performance evaluation.
- Every team member reports operationally to the SAP Support sub team – Team Lead, who coordinates day-to-day activities, ensures alignment with SAP teams goals, and facilitates team cohesion.
Key responsibilities and activities include, but is not limited to :
- Drive the hiring process to create and retain the team following the development of the ROCKWOOL plans.
- Provide strong people leadership by coaching, mentoring, and developing team members.
- Conduct regular one-on-one meetings to support individual growth and address concerns.
- Foster a positive and inclusive team culture that encourages collaboration and accountability.
- Manage team performance through goal setting, feedback, and performance reviews.
- Facilitate effective communication within the team and across departments.
- Support professional development by identifying training needs and growth opportunities.
- Resolve conflicts constructively and promote a respectful work environment.
- Ensure timely and effective SAP support services while balancing team workload and priorities.
- Lead team meetings to align on goals, share updates, and celebrate achievements.
- Collaborate with stakeholders to improve support processes and customer satisfaction.
- Dedicate 50% of working time to hands-on support and enhancement activities in one of the following SAP modules : PM, QM, EWM, or MD..
Communication & Working Relationships
- Working in an international environment
- Being able to relate with technical and business stakeholders
- Proficient in written and spoken English
- Active listening
- Adaptability
Personal qualities :
- Strong Communication Skills : The ability to clearly convey ideas and solutions to clients and team members is crucial.
- Problem-Solving Ability : Being able to analyze issues and develop effective solutions quickly.
- Adaptability : The SAP landscape is constantly evolving, so being open to learning and adapting to new technologies and methodologies is essential.
- Client-Focused Mindset : Understanding and prioritizing the needs and goals of clients to deliver the best possible solutions.
- Attention to Detail : Ensuring accuracy and thoroughness in all aspects of work.
- Business Acumen : A good understanding of business processes and how SAP solutions can improve them.
- Positive Attitude : Maintaining a positive outlook and being proactive in finding solutions.
- Time Management : Efficiently managing time and resources to meet project deadlines
- Empathetic and approachable leader who builds trust and motivates team members.
- Committed to team success and individual growth through continuous feedback.
- Proactive in addressing team needs and technical challenges.
- Promotes diversity, equity, and inclusion within the team.
- Adaptable and open to feedback with a growth mindset.
- Encourages innovation and continuous improvement in both people and technology.
- Technically curious and passionate about SAP systems and digital transformation.
Required Skills & Experience
- Proven leadership and people management skills, including coaching and mentoring.
- Excellent communication and interpersonal abilities across diverse teams.
- Strong technical expertise in one of SAP modules listed ( PM, QM,EWM , MD).
- Ability to analyze and resolve complex SAP issues and provide strategic guidance.
- Experience in managing SAP support operations and service delivery.
- Knowledge of SAP system architecture, integration, and enhancement processes.
- Organizational and time management skills to handle multiple priorities.
- Master’s Degree in IT, Business, or related field.
- Minimum 5 years of SAP experience across multiple modules.
- Experience working with international and remote teams.
- Willingness to travel up to 20%.
- Fluency in written and spoken English.
- SAP certifications preferred.
- Technically curious and passionate about SAP systems and digital transformation.
