SAP Support Team Lead

Leading our Digital SAP Support sub team

Digitalization is a strategic priority for ROCKWOOL. In alignment with this agenda, the organization is initiating the replacement of its existing ERP system with a modern solution. To ensure uninterrupted business operations during the transition, ROCKWOOL is establishing a dedicated support sub-team focused on maintaining the stability and performance of the legacy ERP platform.

To secure sustained operational excellence, the organization is seeking a SAP Support Team Lead to oversee and develop a high-performing team responsible for maintaining the existing ERP solution and driving enhancements across SAP modules.

This role places a strong emphasis on people management, team development, and leadership. You will foster a collaborative and inclusive team culture, promote open communication, and drive continuous improvement through effective leadership practices.

As you work globally, you will grow through daily touchpoints and challenges in making ROCKWOOL a great company to work for.

Serving the ROCKWOOL Group with digital expertise, you and your team will ensure a smart and seamless experience in interactions between internal colleagues, customers, and stakeholders. We foster an environment that encourages development – enabling you to take ownership of your career with us.

A dditionally, the Team Lead is expected to dedicate approx. 50% of the time to hands-on work in one of the following SAP modules: Plant Maintenance (PM), Quality Management (QM), Extended Warehouse Management (EWM), or Master Data (MD).

Reporting Structure

The team is cross-functional, covering all SAP areas and modules.

SAP Support Sub Team - Team Lead :

• Acts as the operational manager for the team.

• Responsible for time allocation, performance assessment and delivery tracking.

• Reports to the Finance Product Manager regarding deliveries status, resource needs, and strategic alignment.

Team Members :

· Every team member reports functionally to one Functional Manager (Product Managers or Functional Team Lead) who oversees domain-specific development, skill growth, and cooperates in relation to the performance evaluation.

· Every team member reports operationally to the SAP Support sub team – Team Lead , who coordinates day-to-day activities, ensures alignment with SAP teams goals, and facilitates team cohesion.

Key responsibilities and activities include, but is not limited to:

• Drive the hiring process to create and retain the team following the development of the ROCKWOOL plans.

• Provide strong people leadership by coaching, mentoring, and developing team members.

• Conduct regular one-on-one meetings to support individual growth and address concerns.

• Foster a positive and inclusive team culture that encourages collaboration and accountability.

• Manage team performance through goal setting, feedback, and performance reviews.

• Facilitate effective communication within the team and across departments.

• Support professional development by identifying training needs and growth opportunities.

• Resolve conflicts constructively and promote a respectful work environment.

• Ensure timely and effective SAP support services while balancing team workload and priorities.

• Lead team meetings to align on goals, share updates, and celebrate achievements.

• Collaborate with stakeholders to improve support processes and customer satisfaction.

• Dedicate 50% of working time to hands-on support and enhancement activities in one of the following SAP modules: PM, QM, EWM, or MD..
  

Communication & Working Relationships

• Working in an international environment

• Being able to relate with technical and business stakeholders

• Proficient in written and spoken English

• Active listening

• Adaptability
  

Personal qualities:

• Strong Communication Skills: The ability to clearly convey ideas and solutions to clients and team members is crucial.

• Problem-Solving Ability: Being able to analyze issues and develop effective solutions quickly.

• Adaptability: The SAP landscape is constantly evolving, so being open to learning and adapting to new technologies and methodologies is essential.

• Client-Focused Mindset: Understanding and prioritizing the needs and goals of clients to deliver the best possible solutions.

• Attention to Detail: Ensuring accuracy and thoroughness in all aspects of work.

• Business Acumen: A good understanding of business processes and how SAP solutions can improve them.

• Positive Attitude: Maintaining a positive outlook and being proactive in finding solutions.

• Time Management: Efficiently managing time and resources to meet project deadlines

• Empathetic and approachable leader who builds trust and motivates team members.

• Committed to team success and individual growth through continuous feedback.

• Proactive in addressing team needs and technical challenges.

• Promotes diversity, equity, and inclusion within the team.

• Adaptable and open to feedback with a growth mindset.

• Encourages innovation and continuous improvement in both people and technology.

• Technically curious and passionate about SAP systems and digital transformation.
  

Required Skills & Experience

• Proven leadership and people management skills, including coaching and mentoring.

• Excellent communication and interpersonal abilities across diverse teams.

• Strong technical expertise in one of SAP modules listed ( PM, QM,EWM , MD).

• Ability to analyze and resolve complex SAP issues and provide strategic guidance.

• Experience in managing SAP support operations and service delivery.

• Knowledge of SAP system architecture, integration, and enhancement processes.

• Organizational and time management skills to handle multiple priorities.

• Master’s Degree in IT, Business, or related field.

• Minimum 5 years of SAP experience across multiple modules.

• Experience working with international and remote teams.

• Willingness to travel up to 20%.

• Fluency in written and spoken English.

• SAP certifications preferred .

• Technically curious and passionate about SAP systems and digital transformation.