SAP Customer Service (CS)

About Client:

Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.7 Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leading IT services firms globally, known for its work in digital transformation, technology consulting, and business process outsourcing, Business Focus on Digital Engineering, Cloud Services, AI and Data Analytics, Enterprise Applications ( SAP, Oracle, Sales Force ), IT Infrastructure, Business Process Out Source. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru. Offices in over 35 countries. India is a major operational hub, with as its U.S. headquarters.

• Job Title : SAP Customer Service (CS)

• Key Skills : SAP CS
• Job Locations : PAN INDIA
• Experience : 8+ Years.
• Education Qualification : Any Graduation.
• Work Mode : Hybrid.
• Employment Type :

  Contract.

• Notice Period :

  Immediate

DO NOT SHARE PROFILE which do not have “SAP Customer Service (CS)” in their resume. Double check before submitting any profile or it will lead to escalation.

Key Responsibilities:

- Lead the implementation and migration of the SAP Customer Service (CS) module.

- Design and configure customer service processes including service order management, service contracts, and warranty management.

- Optimize customer service workflows to enhance efficiency, customer satisfaction, and service quality.

- Integrate CS with other SAP modules such as SD, MM, and FICO.

- Develop, configure, and deploy SAP solutions tailored to customer service needs.

- Analyze business processes related to customer service and provide recommendations for improvements.

- Work closely with stakeholders to understand their requirements and translate them into effective SAP CS solutions.

- Lead master data migration activities related to customer service, ensuring data quality, consistency, and compliance.

- Plan and execute the cutover strategy for customer service data, ensuring minimal disruption to business operations.

- Troubleshoot and resolve issues efficiently without requiring additional handholding.

- Ensure project milestones are met on time and within budget.

- Conduct training sessions and provide ongoing support to end-users on SAP CS functionalities.

- Collaborate with cross-functional teams to ensure seamless integration of SAP CS with other SAP modules and external systems.

- Develop and configure interfaces using EDI/IDOC for communication with external systems if required.

- Ensure compliance with regulatory requirements and internal policies related to customer service.

Required Qualifications:

- Minimum of 8 years of experience in SAP implementation and migration projects, specifically in the CS module.

- Proven expertise in SAP CS with relevant certifications.

- Strong problem-solving skills and ability to work independently.

- Excellent communication and interpersonal skills.

- Ability to manage multiple tasks and projects simultaneously.

- Strong understanding of customer service processes and how they integrate with SAP solutions.

- Proficiency in configuring and optimizing customer service processes to meet business requirements.

Skills and Experience:

- Extensive knowledge of SAP CS module and its integration with other SAP modules.

- Experience in master data migration related to customer service and ensuring data quality.

- Ability to plan and execute cutover strategies for customer service data.

- Strong analytical and problem-solving skills related to customer service processes.

- Proficiency in SAP configuration and optimization for customer service management.

- Experience in managing service orders, contracts, and warranty processes within SAP.

- Knowledge of developing and configuring EDI/IDOC interfaces for communication with external systems is an added advantage.