SAP Customer Service (CS)

Greetings from TCS !!!

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TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.

What we are looking for

• Must Have :Strong SAP technical, configuration, and business area knowledge in CS module
• Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
• Extensive knowledge of replacement processing including scrap and refurbishment processing
• Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition
• Extensive knowledge of Service work orders and integration throughout repairs process
• Knowledge of service labor posting and integration with time keeping system
• Knowledge of material issues and postings
• Translate user's requests into application system solutions
• Resolve business issues by working with various groups within the company
• Redesign procedures to suggested best business practices in concert with sap functionality
• We are also looking for people with integration capabilities and cross modular capabilities in SAP SD and MM/LE.
• Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.
• Experience in SAP Customer Service, Material Management.
• Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.