SAP Customer Service (CS)

Hello, Greetings from ZettaMine!! Job Title: SAP Customer Service (CS) Experience: 4-6 years Job Mode: Remote Notice Period: Immediate Job Description: SAP Customer Service (CS) – 5 – 6 years of experience – Remote Purpose This component supports the representation, management, and processing of the company's services to customers. Structure and manage technical objects for which services should be performed (for example, technical systems, machines) Manage data for warranties and business partners Create service requests Plan and execute requested services Bill the costs that arise as a result of the services being executed Monitor call processing in order to keep to deadlines and agreed response times Process Optimization: Collaborate with customer service teams to identify process gaps and propose SAP-based solutions for improvement and automation. Develop and implement best practices for utilizing SAP to enhance customer satisfaction and operational efficiency. Participate in testing and deployment of new SAP functionalities or enhancements. Reporting & Analysis: Generate reports and dashboards from SAP to provide insights into customer service performance, order trends, and revenue. Analyze data to identify areas for improvement and support strategic decision-making. User Support & Training: Provide expert-level support to end-users on SAP SD functionalities, resolving queries and technical issues. Develop and deliver training materials and sessions to ensure effective adoption of SAP processes by customer service staff. Integration & Collaboration: Work closely with other SAP module teams (e.g., FI/CO, MM, PP) to ensure seamless integration and data flow across business processes. Liaise with IT teams and external consultants for system upgrades, patches, and complex issue resolution. Documentation: Maintain comprehensive documentation for SAP configurations, processes, and user guides.• Must have experience in CDS views Development experience in RICEF (Reports, Interfaces, Conversions, Enhancements, Forms and Reports). Strong communication skills. Ability to multi task and manage multiple deliverables and projects at the same time. Interested candidates can share cv on swetha.p@zettamine.com Thanks & Regards Swetha.P Show more Show less