Key Responsibilities Provide technical support for product applications throughout the product lifecycle. Troubleshoot product-related issues reported by customers and ensure timely resolution. Analyze product performance and identify areas for optimization or improvement. Collaborate with development teams to provide feedback from the field and assist in bug fixes, patches, and feature requests. Assist with product installations, configurations, and updates, ensuring smooth implementation for clients. Prepare and maintain technical documentation, including user manuals, deployment guides, and troubleshooting procedures. Document technical requirements and solutions to common issues to create knowledge bases for customers and internal teams. Develop and present product training material for internal stakeholders and customers. Act as the primary technical liaison between customers and the product development team, ensuring customer feedback is incorporated into the product roadmap. Conduct product demos and technical presentations for customers to facilitate product adoption. Assist in responding to customer inquiries regarding product features, functionality, and best practices. Perform application testing to validate new product features, enhancements, and bug fixes. Contribute to the creation and execution of test plans, ensuring product quality and stability. Ensure product releases meet both functional and non-functional requirements, including performance, security, and usability. Work closely with the product management team to propose new features and improvements based on customer needs and industry trends. Provide insights and suggestions for enhancing product functionality to improve customer satisfaction and competitive advantage. Stay up-to-date with the latest technologies and trends to ensure the product suite remains relevant and competitive. Collaborate with engineering, quality assurance, and customer support teams to ensure smooth product delivery and issue resolution. Support the sales team by providing technical expertise during pre-sales discussions and product evaluations. Assist with product roadmap discussions and contribute to strategy planning. Support the deployment and integration of applications into customer environments. Troubleshoot and resolve issues related to deployment and integration of product applications. Work on automation scripts and tools to streamline deployment processes for both internal and customer environments. Required Qualifications : Bachelors degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent experience). Experience 2 to 6 years of experience in a technical support or application engineering role. Proven experience in troubleshooting and supporting software applications in a production environment. Experience in handling customer-facing technical support and providing solutions for complex technical problems. Exposure to product deployment and integration in customer environments. Technical Skills Solid understanding of software development processes and methodologies (Agile, Scrum, etc.). Hands-on experience with scripting languages (Python, Bash, PowerShell) for automation tasks. Familiarity with software architecture, system integration, and API management. Experience working with databases (SQL or NoSQL) and writing basic queries. Familiarity with cloud platforms (AWS, Azure, or GCP) and cloud-based applications. Proficient in using version control systems (Git). Experience with application deployment tools and CI/CD pipelines (Jenkins, Docker, Kubernetes) is a plus. Tools & Technologies Familiarity with application monitoring and logging tools (Nagios, Splunk, New Relic). Exposure to customer support tools (Zendesk, Jira Service Desk). Experience with web technologies (HTML, CSS, JavaScript) is a plus. Basic knowledge of containerization and orchestration platforms (Docker, Kubernetes). (ref:hirist.tech) Show more Show less