Salesforce Developer - Hyderabad (WFO)

Job Role- Salesforce CRM Developer

Location Hyderabad (6 Days WFO)

Role Overview

We are seeking a dynamic CRM Developer to drive the planning and implementation of our

CRM strategies. This role involves managing integrations, monitoring performance, optimizing

data capture, and identifying opportunities for process improvement. The CRM Developer will

collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM

system aligns with business objectives and enhances user experience.

Key Responsibilities

The CRM Developer at NxtWave plays a vital role in optimizing our CRM processes and

ensuring that the system delivers value to the organization. Here is an expanded view of the key

responsibilities this role entails:

Strategic Planning & Implementation

• Implementation Planning: Develop and execute plans for CRM implementations,

ensuring alignment with business goals and customer needs.

• Performance Monitoring: Monitor CRM system performance, identifying trends and

areas for improvement to drive user adoption and satisfaction.

• Integration Management: Collaborate with relevant teams to manage CRM integrations

with other business tools and applications, ensuring seamless data flow and operational

efficiency.

• Process Improvement: Identify and prioritize opportunities for process improvement,

leveraging CRM capabilities to enhance business operations.

Data Management & Optimization

• Data Capture Optimization: Analyze and optimize data capture processes to ensure

accurate and comprehensive customer information.

• Task Prioritization: Prioritize tasks based on business needs and impact, ensuring

efficient use of resources and alignment with strategic goals.

• Process Documentation: Create and maintain detailed documentation of CRM

processes, workflows, and system configurations.

Collaboration & Communication

• Cross-Functional Collaboration: Work closely with CRM Administrators, sales,

marketing, and customer service teams to understand their needs and ensure CRM

solutions meet their requirements.

• Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on

priorities, and communicate CRM strategies and progress.

• User Training & Support: Support training efforts to improve user adoption and

proficiency, ensuring teams can effectively leverage CRM capabilities.

Continuous Improvement & Innovation

• Industry Trends & Best Practices: Stay informed about CRM best practices, industry

trends, and emerging technologies to drive innovation and continuous improvement.

• User Experience Enhancement: Identify opportunities to enhance the user experience,

incorporating feedback and industry insights into CRM strategies.

Qualities We Value

• Analytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data

and make data-driven decisions.

• Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to

identifying and addressing challenges.

• Collaborative: Work effectively with cross-functional teams, fostering a collaborative

and supportive work environment.

• Adaptable: Thrive in a dynamic environment, adapting to changing priorities and

embracing new challenges.

• Proactive: Take initiative and demonstrate a proactive approach to identifying and

addressing system improvements.

• Effective Communicator: Communicate clearly and effectively, presenting information

to both technical and non-technical stakeholders.

• Continuous Learner: Stay up to date with the latest CRM trends and technologies,

continuously improving your skills.

Qualifications

• Educational Background: Preferably Bachelors degree in Business Administration,

Information Technology, or a related field.

• Experience: Preferably proven experience as a CRM Associate Product Manager or in

a similar role.

• Technical Proficiency: Strong understanding of CRM systems and data management

principles.

• Interpersonal Skills: Excellent communication and interpersonal skills.

Skills

Foundational Skills

• CRM Strategy: Experience in developing and executing CRM strategies that

align with business objectives.

• Data Analysis: Proficiency in data analysis and interpretation, with the ability to

make data-driven decisions.

• Project Management: Strong project management skills, with the ability to

prioritize tasks and manage multiple projects simultaneously.

Technical Skills

• CRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho,

Microsoft Dynamics).

• Integration Management: Familiarity with managing CRM integrations with

other business tools and applications.

• Technical Support: Ability to troubleshoot technical issues and provide user

support.

Why Work with Us?

• Career Development: Grow your career in a dynamic environment that offers

opportunities for professional development and advancement.

• Innovative Environment: Join a team that values innovation and encourages

continuous improvement.

• Impactful Role: Contribute to the success of our organization by ensuring our CRM

system delivers value to our teams and customers.

• Collaborative Culture: Be part of a supportive and collaborative team that values

diversity and inclusion.

Additional Information

• Compensation: Competitive salary based on experience and qualifications.
• Work Location: Hyderabad
• Work Arrangement: Office
• Work Schedule: 6 days a week.

Let's Build Something Amazing Together!

If you're passionate about CRM systems and excited by the challenges of a dynamic work

environment, we want to hear from you.