111 Omni Channel Jobs

Role - Digital Marketing Qualification - Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory. Shift - Night Job Description- Support omni-channel experience by developing and executing content strategies for B2B and B2C channels, ensuring consistency and engagement across all touchpoints. Content Development & Execution Create and manage content for multiple channels including web, social media, email, and in-store. Adapt content for both B2B and B2C audiences, ensuring relevance and brand alignment. Collaborate with creative and marketing teams to deliver high-quality assets. Omni-Channel Strategy Support Assist in implementing omni-channel content strategies to enhan...

Service Cloud Experience Cloud Copado OmniChannel CTI or Live Agent Salesforce QA Engineer (Service Cloud) Hyderabad Permanent job with Info Services About the Role: We are looking for a dedicated and meticulous Salesforce Senior QA Engineer with a strong focus on Service Cloud. This role will be responsible for ensuring the quality, reliability, and performance of our Service Cloud implementations. You will work closely with developers, business analysts, and product owners to define test strategies, create comprehensive test plans, execute tests, and contribute to the continuous improvement of our QA processes for a critical client-to-agent experience platform. Key Responsibilities: Develo...

Role Purpose Responsible for serving customers across multiple channels as a single point of contact ( Email/ Voice/ Chat etc) as an OMNI-channel specialist, part of Super Premium team in customer services specializing in managing relationship of HNI / Premium/ VVIP customers. Role Accountability Provide servicing to customers across channels (Email/ Voice/ Chat etc. ), ensuring optimum service levels to enhance customer experience Ensure minimal repeated errors on Escalations and EWS(Early Warning System) cases by working closely with Quality and training team Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in proc...

Greetings of the day ! Company Name -Waaree Energies Ltd Role - Head of E-commerce Industry -Solar & FMEG industry will be advantage Location- Goregaon, Mumbai Experience -15 Years Key Responsibilities: Strategy & Leadership Develop and execute the overall e-commerce strategy aligned with business goals. Lead the planning and management of all digital sales initiatives and online product launches. Own and drive the P&L for the e-commerce channel. Website & Platform Management Oversee the design, development, and optimization of the company's e-commerce platforms (website, app, third-party marketplaces). Ensure a seamless customer journey across desktop and mobile. Implement best practices in...

Role & responsibilities Lead customer-facing analytics engagements, managing stakeholder relationships and ensuring alignment with strategic goals. Conduct periodic brand-specific campaign performance reviews to assess execution, identify high/low-performing tactics, and guide optimization decisions. Collaborate with marketing operations, media partners, and cross-functional teams to implement learnings and optimize future campaigns. Apply advanced methodologies to assess campaign performance across digital, field, and media channels. Challenge conventional approaches and recommend innovative, data-driven strategies. Translate complex data into clear, actionable insights and compelling narra...

Role & responsibilities - Configure Promotion Management for Retail for planning and execution - Set up promotion pricing, validation, and lifecycle controls - Integrate PMR with IS-Retail/CAR and POS for omnichannel promotions - Provide analysis, documentation, and training Preferred candidate profile - 412 years in PMR with retail promotion design and execution - Knowledge of pricing, promotion mechanics, and integration with CAR/POS - Experience handling large datasets and promotion performance monitoring - Strong communication and cross-functional collaboration skills

As a Head of Life Sciences Consulting with expertise in Omnichannel strategy and execution, your key responsibilities will include: - Designing omnichannel frameworks across marketing, sales, medical, and patient services. - Demonstrating a deep understanding of commercial and medical operations, including CRM, MDM, content management, and digital platforms. - Ensuring compliance with regulatory requirements. - Utilizing tools such as Veeva, Salesforce Health Cloud, and Adobe Experience Cloud. - Familiarity with Customer Data Platforms (CDPs), AI/ML personalization engines, and marketing automation. Your qualifications should ideally include: - Over 15 years of experience in Life Sciences co...

Functional Responsibilities Collaborate with cross-functional teams, including IT, operations, and store management, to develop a comprehensive roll-out plan for the clientele application in retail stores. Work closely with IT teams and software vendors to configure the clientele application based on the specific needs and requirements of the retail store. Provide training sessions to store employees on how to effectively use the clientele application, ensuring they understand its features, benefits, and functionalities. Offer ongoing support to address any questions or issues that arise during and after the roll-out. Coordinate the implementation of the clientele application in retail store...

Role & responsibilities Manage the engagement across Kvantums data science, marketing science and product development teams around data mobilization, analysis requirements, project milestones, etc. for multiple digital and technology initiatives within YUM! and across external stakeholders. Leverage understanding of statistical techniques and hypothesis development to design tests/experiments, that help analyze data, draw conclusions with actionable recommendations to help YUM! and Franchisees, and external Fortune 100 companies with additional data driven decision support. Help client teams understand outcomes of complex marketing/media mix or attribution models further optimized through Ar...

Good understanding of Retail Industry, familiarity with Omni channel retail. Broad IT domain exp in IT areas: Applications: Development, Enterprise Architecture, Project Management. Omni Channel operations exposure

Good understanding of Retail Industry, familiarity with Omni channel retail. Broad IT domain exp in IT areas: Applications: Development, Enterprise Architecture, Project Management. Omni Channel operations exposure

Responsible for designing, developing, & deploying scalable Salesforce Service Cloud solutions using OmniStudio & LWC, integrating external systems, supporting existing implementations, collaborating in Agile teams. Required Candidate profile Good Salesforce Service & Experience Cloud Knowledge Implementing Case creation from different channels/Omni-Channel Routing/Case Escalations/SLA Management using entitlements and milestones.

5 to 7 Years of relevant experience Location- Hyderabad and Bangalore Minimum Requirements: • 6+ years experience working on deployment teams, ideally using Agile development techniques using DevOps tools. • Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations. • Experience in building solutions in the service Cloud. • A self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation. • Degree and equivalent relevant experience required. Experienc...

Job Title: Salesforce Tech Lead Location: Bangalore Employment Type: Full-Time Experience: 8+ Years Domain: Public Sector (Mandatory) Job Description: We are looking for an experienced Salesforce Tech Lead with a strong technical background and leadership skills to join our growing team. The ideal candidate will have deep expertise in Salesforce development and architecture, especially with LWC and OmniStudio, and a proven track record of leading technical teams in delivering robust Salesforce solutions. Key Responsibilities: Lead and mentor a Salesforce development team (510 members). Design and develop scalable Salesforce solutions using LWC , Apex , and OmniStudio (OmniScript, DataRaptor,...

Job Title: Salesforce Developer Lead Location: Pune (On-site) Experience Required: 7+ Years About the Role We are looking for a high-performing Salesforce Developer Lead with strong technical expertise across Salesforce Core Clouds, integrations, and end-to-end solutioning. This role involves hands-on development, leading a small technical team, driving best practices, and delivering scalable Salesforce solutions. This position offers the opportunity to work closely with business stakeholders, architects, and cross-functional teams to build enterprise-grade Salesforce applications. Key Responsibilities Lead Salesforce development initiatives across multiple clouds and modules. Translate busi...

Must Have experience in consulting engagement within Lifesciences focusing on Manufacturing of APIs, Small Molecules & Biologics Must Have experience as a Business Analyst, OR in Agile Project Roles, OR Project Management, OR Management Consulting Must Have experience in leading client discussions/projects Excellent verbal and written communication skills Must Have experience in supporting business activities like Thought leadership, POVs, RFPs & RFIs Lead client engagements on manufacturing excellence and digital enablement strategies (for MES, EBR, and ELN etc) Define and support multi-year transformation roadmaps covering MES/EBR/ELN/QMS/PLM and shop-floor digital (IoT, eRecords) Design p...

Job Title: Support Analyst (Retail Domain) About the Role: Join our Mumbai team as a Support Analyst and leverage your expertise in retail processes and technical troubleshooting. This role demands strong problem-solving skills, clear communication, and the ability to work both independently and collaboratively under pressure. Key Responsibilities: Support retail operations: Inventory, Sales, Promotions, Omni-channel, E-Commerce, CRM, ERP, POS Troubleshoot software/application issues effectively Create Test Plans and lead User Acceptance Testing (UAT) Communicate seamlessly with clients and teams for alignment Work independently and as part of a team in dynamic scenarios Technical Skills: Pr...

Role Overview: You will be responsible for managing paid media activities for a leading MNC based in Pune. With a total of 3 years of experience, you will have a strong background in Paid search across platforms like Google, meta, and Omni channel. Your role will involve conducting Spend Analysis, monitoring Click-Through Rate (CTR), and Cost Per Result (CPR). Additionally, you will be engaging in client interactions specifically for the India market and providing guidance and mentorship to the team. Key Responsibilities: - Manage paid media campaigns across various platforms such as Google, meta, and Omni channel - Analyze and optimize campaign performance based on Spend Analysis, CTR, and ...

Own product architecture and collaborate across departments Communicate technology and product strategy effectively Build industry-leading enterprise systems Analyze and improve efficiency, scalability, and stability of various system resources Required Candidate profile Working on the Salesforce platform. Must be experienced in Service Cloud with Omni Channel Experience in Apex Programming & Integrations Building Salesforce integrations with 3rd party apps

We are seeking a highly skilled Senior Presales Consultant / Presales Architect with strong expertise in Retail Technology, eCommerce Platforms, ERP/OMS/PIM , and Cloud Deployment Architectures . The ideal candidate will act as a trusted advisor to enterprise retail clients, designing scalable solutions, driving digital transformation, and enabling successful deal closures. Key Responsibilities Lead presales engagements for enterprise retail accounts and own end-to-end solution design across ERP, eCommerce, OMS, PIM, POS, and Omnichannel Commerce platforms. Architect cloud deployment models (AWS/Azure/GCP SaaS, PaaS, IaaS, Hybrid, Multi-Cloud) ensuring scalability, performance, and security....

15+ years in Life Sciences consulting; 5+ years in Omnichannel strategy & execution. Strong SME for Omnichannel across Pharma, Biotech, or MedTech.Designs omnichannel frameworks across marketing, sales, medical, patient services. Deep understanding of commercial & medical operations (CRM, MDM, content mgmt., digital platforms). Knowledge of regulatory & compliance requirements. Experience with Veeva, Salesforce Health Cloud, Adobe Experience Cloud. Familiar with CDPs, AI/ML personalization engines, marketing automation Contributes to IP creation, consulting offerings, and omnichannel methodologies. Contact Person- Maheshwari Balasubramanian Email id- maheshwari@gojobs.biz

Responsible for developing and enhancing Salesforce solutions using Apex and LWC, leading the migration to Enhanced Chat, configuring Omni-Channel/Flows, managing deployments, resolving issues, and collaborating with teams for scalable delivery. Required Candidate profile 5yrs exp-coding on the Salesforce Platform using Apex,Visualforce,Lightning Components,Javascript,HTML,REST/SOAP API. 2yr exp creating Flows 2yrs-Omnichannel & Live Agent Chat 2yr-Sales,Service Cloud

........Role & responsibilities Preferred candidate profile

About the Role: We are seeking a strategic and customer-obsessed Head of CRM & Customer Experience to lead the brands customer engagement journey across all touchpoints online and offline. This role will be pivotal in creating a seamless omnichannel experience, ensuring that every customer interaction reflects our brands warmth, trust, and luxury. You will drive data-led personalization and experience design that strengthen long-term relationships and enhance lifetime value. Key Responsibilities: 1. CRM Strategy & Execution Develop and lead the overall CRM strategy to drive engagement, retention, and repeat sales across retail and digital channels. Design and execute targeted communication j...

Job Title: Salesforce Architect Location: Pune (Onsite, 5 days/week) Immediate Joiner Job Overview: We are looking for a highly skilled Salesforce Architect with strong hands-on development experience. The role involves leading architecture, development, integrations, and ongoing enhancements across Sales Cloud, Service Cloud, CPQ, Revenue Cloud, and Community Portal. You will collaborate with global teams, manage multiple projects, and ensure a secure and compliant Salesforce environment. Key Responsibilities: Design and develop complex Salesforce customizations, workflows, and automations. Build and manage integrations between Salesforce and ERP/financial/marketing systems. Implement repor...