15 Omni Channel Jobs

About Company - Global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement. Account Head - Acquisitions is an Individual Contributor who sells the company products to new customers and generates net new business. The role identifies and generates new business opportunities and pursues leads which are provided against a focused target account list. Main Responsibilities: Primary Role requirement is hunting new customers and new geography, from identifying exhaustive contacts and doing aggressive reachout to continuously building pipeline Focuses on lead qualification and closure for successful sale Sells a subset of product or services directly or via partners to a customers base (provided target account list) in designated team/squad. Involves specialists when needed for particular aspects of overall sales (e.g., SE for demo) Develops solution proposals encompassing all aspects of the application. Manages sales through forecasting, account resource requesting, account strategy, and planning. Participates in the development, presentation, and sales of a value proposition. Negotiates pricing and contractual agreement to close the sale. Maintains client relationships by collaborating with AMs, CSEs or Inside Sales team to sell and maintain account health Works closely with BDR teams to take over the lead As required cross sells for existing accounts on complicated deals (e.g., renegotiation) Main Requirements: Applicable experience including solution sales (in certain situations SaaS sales experience needed) Successful sales track record - commission earnings Ability to penetrate accounts, meet with stakeholders within accounts. Interaction with C level players. Team player with strong interpersonal /communication skills. Excellent communication/negotiating/closing skills with prospects/customers. Bachelor degree or equivalent

As an expert in one or more Retail domain areas, you will be responsible for managing and leading client projects on behalf of Infosys consulting. Your role will involve analyzing various problems in the Retail domain area, defining vision, strategy, possible solutions, and working with the larger technology organization to drive use case realization. You will lead or be part of engagements to define vision and strategy for various Retail Clients, including food, grocery, fashion, home and furnishing, quick service formats, and franchise-run operations. Your work may span across the value chain, such as Omni Channel, Store, Back office Operations, Supply Chain, Buying, Merchandising, PLM, Assortment Planning, Demand Supply planning, Pricing, Promotions, CRM, Loyalty, Store Location planning, and Retail Analytics. Collaborating closely with clients, you will understand the strategy and vision to define the process blueprint or detail the requirements for subsequent realization by technology teams. Alternatively, you may scan the retail operations, identify key retail personas, challenges, and bottlenecks, define process blueprint, finalize TO BE capabilities, and come up with a technology roadmap to address challenges and scale operations. Your role will also involve researching and benchmarking different aspects of retail operations to suggest new innovations and best practices that help retail brands stay ahead in the game. Leveraging optimization techniques, analytics, AI, ML, and scenario planning to improve retail operations, measure and report on KPIs, and deliver value will be a key aspect of your responsibilities. Analyzing possible process areas to identify problems and challenges, partnering with technology arms of Infosys Ltd to ideate and drive Go-to-Markets, and proactively taking solutions to clients to win deals for consulting will be part of your duties. **Technical Requirements:** - MBA from Tier 1 or Tier 2 B school with a minimum of 5 years of experience in the Retail Industry, or Bachelor of Engineering from top Universities with a minimum of 7 years of experience in Retail Operations. - Experience in one or more specified areas of Retail consulting, running business functions, or equivalent experience in Brick & Mortar, Omnichannel, or e-commerce in the Retail space. - Certification Specialization in Retail Operations, Point of Sale, store back office systems, ERP, Buying, Merchandising, or Store Management is an added advantage. - Comfortable working with complex stakeholders such as Business Leads, Business SME, IT Teams, Testing Architects, and Market Teams. - Knowledge of Optimization techniques, applying AI, ML, Automation, or advanced analytics for smarter operations and productivity improvements is a plus. **Additional Responsibilities:** - Good communication skills and comfortable presenting to stakeholders at various organizational levels both in person and remotely. - Leadership skills are a plus. - Knowledge of IT Solutions-oriented approach and entrepreneurial mindset. - Knowledge of Retail enterprise platforms, ERP like Oracle, SAP, POS systems, OMS platforms like Sterling Commerce, Hybris, Merchandising, Financial Planning, Assortment planning tools, Planogramming tools, and Inventory management tools is a big plus.,

Hello, We are looking for "Sr Salesforce Developer+Service Cloud+Salesforce CPQ" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : 4:30PM TO 1:30AM (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development Salesforce CPQ Cloud Service Cloud Omni Channel Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Salesforce Developer B3 About the Role: As a Salesforce Developer, you will be responsible for building industry-leading, highly intuitive software products that underpin business functions across our client's enterprise applications. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. About You: Familiar with end-to-end Salesforce development processes Adjusts easily to new or changing circumstances. A collaborative utility player mentality (low ego) with a proactive sense of curiosity Focuses on achieving results that promote business success. Demonstrate proactive and professional communication skills with all stakeholders and partners Maintain a professional, adaptable, and respectful manner Provide high quality service to all users Responsibilities: Own product architecture and collaborate with product managers, designers, and other engineers to set the technical direction and create software that optimizes for business metrics Communicate technology and product strategy effectively to both internal and external stakeholders and leadership Build industry-leading enterprise systems that are highly available, intuitive, scalable, and secure Produce highly reliable and performant code with appropriate monitoring and alerting Conduct design and code reviews to ensure scalability, performance, and alignment with standards and best practices Analyze and improve efficiency, scalability, and stability of various system resources Your Expertise: Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. 5-8 years of experience working on the Salesforce platform. Must be experienced in Service Cloud along with Omni Channel. Good to have – Data Cloud /Experience Cloud applications. 5-8 years of hands-on experience in Apex Programming, SOQL, SOSL, and Integrations. 5+ years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API. 5+ years of hands-on experience in Aura, LWC, and JavaScript programming. Experience in Salesforce Data Cloud Certification (Required) Professional fluency in English (Required) Experience building Salesforce integrations with 3rd party apps and AppExchange products. Experience working in highly available, scalable, and secure systems. If interested please drop your resume to thirupavai.k@wipro.com

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various areas Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc., Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Consistently agrees personal extensions with client Demonstrates developing network of relationships with clients and provides required intelligence/insights to solve clients business problems Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Anchors market research activities in chosen area of work Consistently plays a major role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Suggest ways to improve an engagement through leverage of tools, methods assets, information sources , IP available within the knowledge management platform Organises the contribution of IP and knowledge assets to the central repository of Wipro and GCG and promotes reuse Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proposes new service offerings/capabilities and demonstrates value through innovation and subject matter expertise Provides on/off site training, demos to existing staff as needed. Develops process assets and other reusable artefacts based on learnings from projects Routinely connects with SMEs to ensure delivery approach considers downstream requirements Proactively participates in and suggests ideas for practice development initiatives Actively shares knowledge and points of view within the team and within relevant communities of interest Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: Retail - Omni Channel.

What You will Do Support development of the environment including customization of objects, fields, layouts, reports, dashboards, and security. Identify improvement opportunities to optimize system processes. Work with subject matter experts to design and implement Salesforce functions and processes. Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users. Create and maintain training documentation and perform user training. Training for new Salesforce users including process requirements. Help promote best practices in Salesforce usage. Help implement and roll out add-ons and integrations. Make users aware of new features. Document Salesforce processes and procedures Experience Youll Bring: A minimum of 4 years of hands-on proven SalesForce Development experience. 3 years of programming experience in Salesforce Lightning Web Components (LWC) , REST/SOAP APIs, APEX triggers/classes and Visual Force. Experience with Force.com tools, such as Data loader and Visual Workflows. Excellent oral and written presentation and communication skills. Hands-on experience in writing test scripts and implementing automated testing strategies. Salesforce certifications such as Platform Developer I is a plus. Solid understanding of basic sales processes. Exposure to Einstein technologies and Omni-Channel, with a flexible mindset to learn new technologies and stay updated with the evolving Salesforce ecosystem. Excellent oral and written presentation and communication skills Strong problem-solving abilities individually and within a team, across various platforms. Self-starter organized and attentive to detail. Creative, energetic, positive attitude. Collaborates well with others. Nice to have: Salesforce Administrator Certification Salesforce Developer Certification

Sales Lead / Sales Head Private Labels Location : Mumbai (BKC) Reports To : Chief Revenue Officer Role Summary We are launching private label products across industrial categories like safety products, electricals, tools etc. This role is for a sales-first business leader who will build the GTM and sales structure , combine digital and traditional channels , and scale the business pan-India. The role requires both on-ground market building and the ability to drive modern sales enablement. Key Responsibilities Set up the sales model partner network, digital channel, field sales, inside sales Build early customer traction through market visits and dealer onboarding Lead a lean sales team and drive revenue scale-up Work with sourcing, digital, and fulfilment teams to ensure readiness Ideal Experience 12-18 years total experience Should have worked in both: Leading industrial/electrical companies with strong field/channel sales Digital commerce or eB2B platforms in category, growth, or GTM roles Must be entrepreneurial, execution-driven, and hands-on

Greetings from PruTech Solutions!!! Immediate opportunity for Salesforce Architect role.. Exp:10+Years Location:Bangalore Notice period:immediate/20days JD: 812 years of Salesforce experience, with 3+ years in a Salesforce Architect role. Strong hands-on expertise in Service Cloud, including Case Management, Omni-Channel, Knowledge, Entitlements, SLAs. Telecom domain experience: customer care flows, service provisioning, issue resolution, and SLA compliance. Proven integration experience with Tillio, CTI, IVR, and contact center systems. Experience with Salesforce integrations (REST/SOAP APIs, middleware like MuleSoft or Boomi). Proficiency in Tableau for creating reports and visualizations using Salesforce data. Strong delivery orientation with the ability to develop and roll out features quickly. Familiarity with DevOps tools like Copado/Gearset, and Agile delivery methodologies. Salesforce certifications: Service Cloud Consultant, Application Architect, Integration Architect (preferred). anyone interested please share profiles to sravani.nelluru@prutech.com

Hello, We are looking for "Sr Salesforce Developer+Service Cloud" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : Night Shifts (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development, Salesforce CPQ Cloud, Service Cloud Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Hello, We are looking for "Sr Salesforce Developer+Service Cloud" Job Title : Salesforce Developer (Individual Contributor) Shift Timings : Night Shifts (Flexible) Location : Remote Exp :7+Years Mandatory Skills : Salesforce Development, Salesforce CPQ Cloud, Service Cloud Notice Period : Immediate joiners (Notice period served candidates) NOTE : We are looking for Immediate joiners (Notice period served candidates). Apply only if you have 7+Years of experience into the above mandatory skills. Job Summary: Salesforce Experience: 7+ years of hands-on experience in Salesforce development and administration. Proven expertise in Salesforce CPQ implementation and customization Technical Proficiency: Strong knowledge of Apex, Visualforce, Lightning Web Components (LWC), SOQL, and SOSL. Experience with Salesforce integrations using REST/SOAP APIs and middleware like Mulesoft. Platform Expertise: Salesforce Sales Cloud, Service Cloud, and CPQ (Certified Salesforce CPQ Specialist is a plus). Experience with Salesforce Communities and Experience Cloud is a bonus. Administrative Skills: Advanced understanding of Salesforce admin tasks like creating reports, dashboards, and security setups. Analytical Skills: Strong problem-solving abilities with experience in gathering and analyzing business requirements. Certifications (Preferred): Salesforce Certified Administrator. Salesforce Certified Platform Developer I/II. Salesforce Certified CPQ Specialist. Salesforce Certified Advanced Administrator (preferred)

Mandatory Key Skills: [ BPM Products: Newgen Omni Docs, Omni Flow, Process Manager, Process Moduler, BAM reporting tool ] Requirement Summary: I. Proficiency in spearheading BPM, ECM teams & implementing standardized business processes for streamlining project deliveries within the time & cost parameters as per quality standards II. Proficiency in Newgen technical stack, Sound knowledge and experience in NewGen product such as IBPS , NewGen Form , Workflow & Omini docs. III. Should have experience in designing and implementing the Newgen Interfaces using Jave or C# for downstream and upstream systems IV. In-depth hands on experience in the technical Newgen setup and system V. Proficiency in Inquiry API s, Batch modules. VI. Experience in Agile Methodology Roles & Responsibilities: Design & Development Ability to work as a team player as well as individual contributor. Develop and maintain system problem analysis and resolution techniques. Should have functional experience with Newgen application, APIs, Integration approaches, Table Structures, Migration approaches, building test case scenarios Configuration of table maintenance of Newgen product Automation of Newgen application to added value.

Functional Responsibilities Collaborate with cross-functional teams, including IT, operations, and store management, to develop a comprehensive roll-out plan for the clientele application in retail stores. Work closely with IT teams and software vendors to configure the clientele application based on the specific needs and requirements of the retail store. Provide training sessions to store employees on how to effectively use the clientele application, ensuring they understand its features, benefits, and functionalities. Offer ongoing support to address any questions or issues that arise during and after the roll-out. Coordinate the implementation of the clientele application in retail stores, ensuring timely and smooth execution. Collaborate with store managers and staff to ensure a seamless transition and minimal disruption to daily operations. Collaborate with IT teams to ensure the smooth migration of relevant customer data from existing systems to the clientele application, ensuring data accuracy and integrity. Conduct thorough testing of the clientele application in a store environment to identify and resolve any issues or bugs. Collaborate with IT teams and software vendors to ensure the application meets the required performance and functionality standards. Develop and deliver communication materials, including user guides, FAQs, and training documentation, to assist store employees in adopting the clientele application effectively. Monitor the adoption and usage of the clientele application in retail stores, tracking key performance indicators such as customer engagement, sales, and customer satisfaction. Provide regular reports and insights to stakeholders on the application's impact and effectiveness. Collect feedback from store employees and customers regarding the clientele application's usability and functionality. Collaborate with software vendors and internal teams to identify areas for improvement and implement enhancements to optimize the application's performance. Ensure that the roll-out and use of the clientele application comply with all relevant legal and security requirements, including data privacy regulations and company policies.

Salesforce Service Cloud developer with 6-8 yrs of experience with Apex, LWC, Flows; implement Case Mgmt, Omni-Channel, Chat, Entitlements; build REST/SOAP integrations; support testing, deployments; 6+ yrs SFDC exp, Service Cloud cert preferred

Role & responsibilities BA - APLD Analyst Experience level: 3 to 5 years Mandatory: US APLD, SQL, Excel, PowerPoint Good to have: Python, PySpark, Any BI tool, EU work exposure Preferred candidate profile Perks and benefits

Job Title: Salesforce Tech Lead Location: Bangalore Employment Type: Full-Time Experience: 8+ Years Domain: Public Sector (Mandatory) Job Description: We are looking for an experienced Salesforce Tech Lead with a strong technical background and leadership skills to join our growing team. The ideal candidate will have deep expertise in Salesforce development and architecture, especially with LWC and OmniStudio, and a proven track record of leading technical teams in delivering robust Salesforce solutions. Key Responsibilities: Lead and mentor a Salesforce development team (510 members). Design and develop scalable Salesforce solutions using LWC , Apex , and OmniStudio (OmniScript, DataRaptor, Integration Procedures) . Work closely with stakeholders from the public sector domain to gather requirements and provide technical solutions. Implement and manage Service Cloud functionality including case management, knowledge base, and automation. Oversee and streamline CI/CD processes using modern DevOps tools. Ensure adherence to coding standards, best practices, and Salesforce guidelines. Collaborate with cross-functional teams to ensure timely delivery of high-quality projects. Required Skills & Qualifications: Excellent verbal and written communication skills . Strong hands-on experience with LWC , Apex , OmniStudio , and Service Cloud . Good understanding of CI/CD pipelines and deployment strategies. Must have at least 6+ Salesforce certifications (e.g., Platform Developer I & II, OmniStudio Consultant, Service Cloud Consultant, etc.). Experience working in or with Public Sector clients/projects. Proven experience in leading Salesforce technical teams of 5–10 members.