Job Summary We are seeking a skilled and detail-oriented QA Automation Engineer with 4 to 5 years of experience to join our quality assurance team. The ideal candidate will have strong experience in test automation, API testing, and working within modern DevOps environments. You'll collaborate with cross-functional teams to ensure the delivery of high-quality, scalable, and reliable applications. Key Responsibilities Design, develop, and maintain automated test scripts using Selenium, Cypress, or Playwright. Debug test failures and provide clear, actionable feedback to developers to support rapid issue resolution. Perform comprehensive API testing using tools like Postman and automation frameworks. Integrate automated tests within CI/CD pipelines (e.g., Jenkins) to support continuous testing and delivery. Collaborate closely with developers, QA engineers, and product managers to define quality benchmarks and improve testing practices. Apply the Page Object Model (POM) design pattern to enhance test maintainability and scalability. Work with databases and create SQL queries for validation of test scenarios and backend testing. Follow best practices in SDLC and STLC, ensuring quality at every stage of the software development lifecycle. Stay current with the latest tools, trends, and practices in software testing and automation. Required Qualifications Bachelors degree in Computer Science, Engineering, or a related technical field. 56 years of experience in software testing, with a strong focus on automation. Proficiency with automation tools such as Selenium, Cypress, or Playwright. Hands-on experience with API automation, Postman and Rest assure, and Cypress. Solid experience with CI/CD tools like Jenkins. Proficient in using Git for version control. Working knowledge of SQL and databases for test validation. Strong analytical and debugging skills with a keen eye for detail. Excellent verbal and written communication skills. Software Testing Life Cycle (STLC) methodologies. Nice to Have: Salesforce Testing, hands-on knowledge of ACCELQ Testing Our Shift timings are 2:00 pm to 11:00 pm - Work From Office - Monday to Friday. We have a Deployment on every alternate Saturday, but for that, we give weekdays off.
We help small businesses grow online and scale fast through websites, listings, marketing, and fundability coaching, all powered by smart systems. Now were looking for a CRM Admin who knows how to program, integrate external tools, and turn an out-of-the-box CRM into a business-driving machine. What You’ll Own • Own the CRM – Be the go-to expert and admin for all things related to the CRM. • Build Smarter Systems – Program integrations with external tools and APIs. Create automations that go beyond basic functionality. • Turn Data into Action – Build dashboards and reports that give the team clarity and confidence to move fast. • Optimize for Scale – Improve usability, performance, and workflows so our CRM works harder for every team. • Keep It Clean – Ensure data integrity, system uptime, and a smooth user experience across departments. What You’ll Need • Proficiency in coding, API access, and custom integrations • A builder mindset – you don’t wait, you solve • Passion for clean, scalable systems • No tolerance for excuses, bureaucracy, or BS What You’ll Get • A fun, fast-moving team that values results, client success, bold thinking, and having fun while we build • Real ownership over systems that impact thousands of small businesses • The freedom to innovate and the support to execute
Job Summary We are seeking a skilled and detail-oriented QA Automation Engineer with 56 years of experience to join our quality assurance team. The ideal candidate will have strong experience in test automation, API testing, and working within modern DevOps environments. You’ll collaborate with cross-functional teams to ensure the delivery of high-quality, scalable, and reliable applications. Key Responsibilities Design, develop, and maintain automated test scripts using Selenium, Cypress, or Playwright. Debug test failures and provide clear, actionable feedback to developers to support rapid issue resolution. Perform comprehensive API testing using tools like Postman and automation frameworks. Integrate automated tests within CI/CD pipelines (e.g., Jenkins) to support continuous testing and delivery. Collaborate closely with developers, QA engineers, and product managers to define quality benchmarks and improve testing practices. Apply Page Object Model (POM) design pattern to enhance test maintainability and scalability. Work with databases and create SQL queries for validation of test scenarios and backend testing. Follow best practices in SDLC and STLC, ensuring quality at every stage of the software lifecycle. Stay current with the latest tools, trends, and practices in software testing and automation. Required Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field. 5–6 years of experience in software testing, with a strong focus on automation. Proficiency with automation tools such as Selenium, Cypress, or Playwright. Hands-on experience with API automation, Postman and Rest assured or Cypress. Solid experience with CI/CD tools like Jenkins. Proficient in using Git for version control. Working knowledge of SQL and databases for test validation. Strong analytical and debugging skills with a keen eye for detail. Excellent verbal and written communication skills. Software Testing Life Cycle (STLC) methodologies. Nice to Have: Salesforce Testing, Hands on knowledge of ACCELQ Testing. Office timings ; 2:00 pm to 11:00 pm Monday to Friday
Title: Salesforce Senior Developer Department: Information Technology (IT) Reporting To: Director of Business Systems Location: Ahmedabad, India Collaborate with stakeholders to translate business needs into scalable technical solutions. • Ensure code quality, security, and adherence to development standards. Required Qualifications • 4+ years of Salesforce development experience, including hands-on experience with Salesforce Sales Cloud ecosystem. • Salesforce Certified Platform Developer I (required); Developer II (preferred). • Strong proficiency in Salesforce Lightning, Flows, Triggers, Batch Apex, and Queueable Apex. • Proficiency in JavaScript and strong understanding of object-oriented programming (OOP). • Experience with Salesforce Lightning Web Components • Experience with at least one of the following languages: Java, C#, or Python. • Familiarity with tools such as Jira, Bitbucket, Jenkins, and Git. • Demonstrated experience working with APIs and third-party app integrations. • Experience leading or mentoring software development teams. Preferred Skills & Experience • Prior experience re-engineering Salesforce configurations for enhanced workflows. • Strong organizational and project management skills. • Innovative problem-solving skills and the ability to think outside the box. • Excellent communication, presentation, and relationship-building abilities. • Background in small business finance (a plus). • Experience with Salesforce architecture design and security features. • Familiarity with product development lifecycles, including go-live deployments. • Strong documentation skills and commitment to technical excellence. • Bachelors degree in Computer Science or a related field.
Qualifications: 5+ years of experience with software development including all phases of the software development lifecycle 5+ years of experience with IT release management 5+ years of experience with Agile development Experience applying appropriate principles, standards, processes, procedures, and tools throughout the software development lifecycle Experience with execution of formal software test events Experience with Agile Framework Experience working with Requirements Verification Traceability Matrix (RVTM) Structured thinking Experience in coordinating cross-functional teams to task completion Experience in Salesforce Deployment Experience with Jenkins CI/CD Pipelines Responsibilities: You'll work closely with the Software Engineers, System Engineers, Infrastructure Teams, QA Teams Youll manage all environments including Development, QA, UAT and Production You’ll refresh all environments working with development and QA teams You’ll manage releases for 3 platforms and work with operations teams to ensure pre-deployment, deployment, and post-release support You’ll work with the Scrum master to manage release schedules, aligning work with sprint cycles and product roadmaps Ability to work during nights and weekends according to the release schedule
SF QA JOB Description A Salesforce testing job description typically involves developing and executing test plans, test cases, and test scripts for Salesforce applications, covering functional, integration, regression, and performance testing . The role also requires collaborating with other teams to understand requirements and translating them into test scenarios, as well as performing manual and automated testing. Additionally, Salesforce testers are responsible for identifying and reporting defects, working with development teams to resolve issues, and ensuring the quality of Salesforce implementations and customizations. Responsibilities Review and analyze system specifications Execute test cases (manual and automated) and analyze results Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release / post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Requirements Proven experience as a Salesforce Quality Assurance Tester Experience in project management and QA methodology Familiarity with Agile frameworks and regression testing is a plus Ability to document and troubleshoot errors Working knowledge of test management software (e.g. VSTS, Jira, selenium, cucumber) and SQL Excellent communication skills Attention to detail Analytical mind and problem-solving aptitude Strong organizational skills BSc/BA in Computer Science, Engineering, or a related field Things We Offer We are offering competitive compensation as per market standard We ensure ample bandwidth for leadership and new ideas Cross-domain expertise: Be an integral part of the product development team
Job Summary We are seeking a skilled and detail-oriented QA Automation Engineer with 4 to 5 years of experience to join our quality assurance team. The ideal candidate will have strong experience in test automation, API testing, and working within modern DevOps environments. You'll collaborate with cross-functional teams to ensure the delivery of high-quality, scalable, and reliable applications. Key Responsibilities Design, develop, and maintain automated test scripts using Selenium, Cypress, or Playwright. Debug test failures and provide clear, actionable feedback to developers to support rapid issue resolution. Perform comprehensive API testing using tools like Postman and automation frameworks. Integrate automated tests within CI/CD pipelines (e.g., Jenkins) to support continuous testing and delivery. Collaborate closely with developers, QA engineers, and product managers to define quality benchmarks and improve testing practices. Apply the Page Object Model (POM) design pattern to enhance test maintainability and scalability. Work with databases and create SQL queries for validation of test scenarios and backend testing. Follow best practices in SDLC and STLC, ensuring quality at every stage of the software development lifecycle. Stay current with the latest tools, trends, and practices in software testing and automation. Required Qualifications Bachelors degree in Computer Science, Engineering, or a related technical field. 56 years of experience in software testing, with a strong focus on automation. Proficiency with automation tools such as Selenium, Cypress, or Playwright. Hands-on experience with API automation, Postman and Rest assure, and Cypress. Solid experience with CI/CD tools like Jenkins. Proficient in using Git for version control. Working knowledge of SQL and databases for test validation. Strong analytical and debugging skills with a keen eye for detail. Excellent verbal and written communication skills. Software Testing Life Cycle (STLC) methodologies. Nice to Have: Salesforce Testing, hands-on knowledge of ACCELQ Testing Our Shift timings are 2:00 pm to 11:00 pm - Work From Office - Monday to Friday. We have a Deployment on every alternate Saturday, but for that, we give weekdays off.
Job Description: Cloud Engineer / DevOps Engineer Overview: We are looking for a highly skilled Cloud Engineer/DevOps Engineer who will serve as the operational backbone of our cloud strategy. This role demands hands-on expertise in AWS and related DevOps tools, with the capability to manage CI/CD pipelines, infrastructure as code, and comprehensive cost optimization strategies. Familiarity with Azure is a plus, though the primary focus will be on AWS. Responsibilities: Develop, implement, and maintain robust CI/CD pipelines using GitLab and GitHub. Manage and optimize containerized applications with Kubernetes, ensuring seamless deployment and scalability. Operate and maintain Windows servers and other IaaS components, focusing on security and performance. Utilize infrastructure as code (IaC) practices to build, test, and deploy cloud infrastructure reliably. Execute regular system cleanups and implement cost optimization strategies to maximize AWS investment. Collaborate with development, security, and operations teams to streamline processes and enhance system performance. Troubleshoot and resolve infrastructure issues, ensuring high availability and performance of cloud systems. Required Qualifications: Proven hands-on experience with AWS, particularly in managing cloud resources and cost optimization strategies. Proficiency with GitLab, GitHub, and CI/CD pipeline creation and management. Extensive experience with Kubernetes and container orchestration. Familiarity with Windows server environments and IaaS solutions. Expertise in infrastructure as code and automation tools. Strong understanding of application security and system monitoring best practices. Preferred Qualifications: Experience with Azure, complementing AWS skills. Background in implementing and managing end-to-end DevOps processes in dynamic environments.
Title: Salesforce Senior Developer Department: Information Technology (IT) Reporting To: Director of Business Systems Location: Ahmedabad, India Collaborate with stakeholders to translate business needs into scalable technical solutions. • Ensure code quality, security, and adherence to development standards. Required Qualifications • 4+ years of Salesforce development experience, including hands-on experience with Salesforce Sales Cloud ecosystem. • Salesforce Certified Platform Developer I (required); Developer II (preferred). • Strong proficiency in Salesforce Lightning, Flows, Triggers, Batch Apex, and Queueable Apex. • Proficiency in JavaScript and strong understanding of object-oriented programming (OOP). • Experience with Salesforce Lightning Web Components • Experience with at least one of the following languages: Java, C#, or Python. • Familiarity with tools such as Jira, Bitbucket, Jenkins, and Git. • Demonstrated experience working with APIs and third-party app integrations. • Experience leading or mentoring software development teams. Preferred Skills & Experience • Prior experience re-engineering Salesforce configurations for enhanced workflows. • Strong organizational and project management skills. • Innovative problem-solving skills and the ability to think outside the box. • Excellent communication, presentation, and relationship-building abilities. • Background in small business finance (a plus). • Experience with Salesforce architecture design and security features. • Familiarity with product development lifecycles, including go-live deployments. • Strong documentation skills and commitment to technical excellence. • Bachelors degree in Computer Science or a related field.
MERN Stack Developer Position Description Stella Technologies is looking for a Senior Full Stack Engineer with NodeJS, Express, MongoDB, Handlebars, HTML, CSS Experience. You will integrate into a team of talented Engineers building the front end of our system. The Full Stack Engineer will be responsible for the development and implementation. With your deep understanding of NodeJS, Express, MongoDB, Handlebars, HTML, CSS Experience and your best practices you will create modules and components with which you architect the system. Qualifications Must Have Hands on experience working with large scale application Deep Understanding of NodeJS, Express, MongoDB, Handlebars, HTML & CSS. Extensive prior experience with Angular latest version. Ability to create self- contained, reusable, and testable modules and components that build on the elements and modules of core NodeJS. Skill in maintaining clean and consistent project dependencies. Experience with writing extensive unit tests using automated tasks. Good To Have Experience with building the infrastructure for serving the front-end app and assets. Creating e2e test suites for all components and running them with Protractor(or alternatives). Excellent written and oral communication skills Strong problem investigation and diagnosis skills Experience with Docker or similar technology Education: Bachelor's Degree in Computer Science or other applicable field Things We Offer We are offering competitive compensation and 5 working days a week We ensure ample bandwidth for leadership and new ideas Cross-domain expertise: Be an integral part of the product development team
Senior Software Development Engineer Amazon Connect About the Role We’re looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce). Implement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions). Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT. Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security). Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis. Required Qualifications 3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect. Solid skills in at least one language (Python, Node.js/TypeScript, or Java). Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch). Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact- center metrics. Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations. Excellent communication and documentation skills; ability to translate business goals into technical roadmaps. Preferred Qualifications AWS Solution Architect or Amazon Connect Specialty certification. Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations. Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics. Exposure to global, multi-region Connect deployments and Global Resiliency patterns. Hands-on experience with Five9, especially in campaign/campaign profiles creation, skill-based routing, IVR design/maintenance, DID's assignment/management and List Sync. Proficiency in Five9 reporting tools.
Job Summary We are seeking a skilled and detail-oriented QA Automation Engineer with 4 to 5 years of experience to join our quality assurance team. The ideal candidate will have strong experience in test automation, API testing, and working within modern DevOps environments. You'll collaborate with cross-functional teams to ensure the delivery of high-quality, scalable, and reliable applications. Key Responsibilities Design, develop, and maintain automated test scripts using Selenium, Cypress, or Playwright. Debug test failures and provide clear, actionable feedback to developers to support rapid issue resolution. Perform comprehensive API testing using tools like Postman and automation frameworks. Integrate automated tests within CI/CD pipelines (e.g., Jenkins) to support continuous testing and delivery. Collaborate closely with developers, QA engineers, and product managers to define quality benchmarks and improve testing practices. Apply the Page Object Model (POM) design pattern to enhance test maintainability and scalability. Work with databases and create SQL queries for validation of test scenarios and backend testing. Follow best practices in SDLC and STLC, ensuring quality at every stage of the software development lifecycle. Stay current with the latest tools, trends, and practices in software testing and automation. Required Qualifications Bachelors degree in Computer Science, Engineering, or a related technical field. 56 years of experience in software testing, with a strong focus on automation. Proficiency with automation tools such as Selenium, Cypress, or Playwright. Hands-on experience with API automation, Postman and Rest assure, and Cypress. Solid experience with CI/CD tools like Jenkins. Proficient in using Git for version control. Working knowledge of SQL and databases for test validation. Strong analytical and debugging skills with a keen eye for detail. Excellent verbal and written communication skills. Software Testing Life Cycle (STLC) methodologies. Nice to Have: Salesforce Testing, hands-on knowledge of ACCELQ Testing Our Shift timings are 2:00 pm to 11:00 pm - Work From Office - Monday to Friday. We have a Deployment on every alternate Saturday, but for that, we give weekdays off.
Position Description Stella Technologies is looking for a Senior Full Stack Engineer with extensive Angular and .Net Core Experience. You will integrate into a team of talented Engineers building the front end of our system. The Full Stack Engineer will be responsible for the development and implementation. With your deep understanding of Angular, .Net Core, C#, and your best practices you will create modules and components with which you architect the system. Qualifications Must Have Hands on experience working with large scale Angular application Deep Understanding of HTML, CSS, Angular, C#, .Net Core, Asp .Net Extensive prior experience with Angular latest version. Ability to create self- contained, reusable, and testable modules and components that build on the elements and modules of core AngularJS. Skill in maintaining clean and consistent project dependencies. Experience with writing extensive unit tests using automated TDD tasks. Good To Have Experience with building the infrastructure for serving the front-end app and assets. Creating e2e test suites for all components and running them with Protractor(or alternatives). Excellent written and oral communication skills Strong problem investigation and diagnosis skills Experience with Docker or similar technology Education: Bachelor's Degree in Computer Science or other applicable field Things We Offer We are offering competitive compensation and 5 working days from office We ensure ample bandwidth for leadership and new ideas Cross-domain expertise: Be an integral part of the product development team
SF QA JOB Description A Salesforce testing job description typically involves developing and executing test plans, test cases, and test scripts for Salesforce applications, covering functional, integration, regression, and performance testing . The role also requires collaborating with other teams to understand requirements and translating them into test scenarios, as well as performing manual and automated testing. Additionally, Salesforce testers are responsible for identifying and reporting defects, working with development teams to resolve issues, and ensuring the quality of Salesforce implementations and customizations. Responsibilities Review and analyze system specifications Execute test cases (manual and automated) and analyze results Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Conduct post-release / post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Requirements Proven experience as a Salesforce Quality Assurance Tester Experience in project management and QA methodology Familiarity with Agile frameworks and regression testing is a plus Ability to document and troubleshoot errors Working knowledge of test management software (e.g. VSTS, Jira, selenium, cucumber) and SQL Excellent communication skills Attention to detail Analytical mind and problem-solving aptitude Strong organizational skills BSc/BA in Computer Science, Engineering, or a related field Things We Offer We are offering competitive compensation as per market standard We ensure ample bandwidth for leadership and new ideas Cross-domain expertise: Be an integral part of the product development team
Title: Salesforce Administrator Department: Information Technology (IT) Reporting To: Director of Business Systems Location: Ahmedabad, India Required Qualifications • Salesforce Administrator Certification. • Minimum 3 years of Salesforce administration experience. • Strong knowledge of Salesforce Sales Cloud capabilities. • Proficiency in Salesforce Flows and automation tools. • Experience with 3rd-party APIs and external system integrations. • Experience working with IT service management tools • Solid understanding of object-oriented programming (OOP) principles. • Demonstrated success in Salesforce integration projects. • Experience with standard Salesforce reporting and dashboard tools. Preferred Skills and Experience • Bachelors degree in Computer Science or a related field. • Experience with Freshservice • Experience with Salesforce security features and user permissions. • Prior experience re-engineering Salesforce configurations for enhanced workflows. • 2+ years of software development experience (e.g., Apex, Java, C#, Python). • Experience conducting audits and ensuring data integrity. • Strong project management, multitasking, and organizational skills. • Strong documentation practices and attention to detail. • Excellent verbal and written communication, presentation, and interpersonal skills. • Proven ability to prioritize tasks and make sound decisions under pressure. • Small business finance experience is a plus. • Spanish language proficiency is a plus. • Team-oriented with a proactive, can-do attitude and willingness to dive into tasks.
Job Summary We are seeking a skilled and detail-oriented QA Automation Engineer with 4 to 9 years of experience to join our quality assurance team. The ideal candidate will have substantial experience in test automation, API testing, and working within modern DevOps environments. You'll collaborate with cross-functional teams to ensure the delivery of high-quality, scalable, and reliable applications. Key Responsibilities Design, develop, and maintain automated test scripts using Selenium, Cypress, or Playwright. Debug test failures and provide clear, actionable feedback to developers to support rapid issue resolution. Perform comprehensive API testing using tools like Postman and automation frameworks. Integrate automated tests within CI/CD pipelines (e.g., Jenkins) to support continuous testing and delivery. Collaborate closely with developers, QA engineers, and product managers to define quality benchmarks and improve testing practices. Apply the Page Object Model (POM) design pattern to enhance test maintainability and scalability. Work with databases and create SQL queries for validation of test scenarios and backend testing. Follow best practices in SDLC and STLC, ensuring quality at every stage of the software development lifecycle. Stay current with the latest tools, trends, and practices in software testing and automation. Required Qualifications Bachelors degree in Computer Science, Engineering, or a related technical field. 56 years of experience in software testing, with a strong focus on automation. Proficiency with automation tools such as Selenium, Cypress, or Playwright. Hands-on experience with API automation, Postman and Rest assure, and Cypress. Solid experience with CI/CD tools like Jenkins. Proficient in using Git for version control. Working knowledge of SQL and databases for test validation. Strong analytical and debugging skills with a keen eye for detail. Excellent verbal and written communication skills. Software Testing Life Cycle (STLC) methodologies. Nice to Have: Salesforce Testing, hands-on knowledge of ACCELQ Testing Our Shift timings are 2:00 pm to 11:00 pm - Work From Office - Monday to Friday. We have a Deployment on every alternate Saturday, but for that, we give weekdays off.
Senior Software Development Engineer Amazon Connect About the Role Were looking for a hands-on Amazon Connect Engineer who can turn complex customer-service requirements into secure, scalable, AI-powered contact-center solutions on AWS. You will own design, build, and optimization of Connect instances that leverage the latest capabilities—omnichannel routing, generative-AI self-service, and real-time analytics—to deliver best-in-class customer experiences. Key Responsibilities Architect, configure, and maintain Amazon Connect (queues, routing profiles, hours, hierarchies, DID/toll-free numbers). Design IVR and chatbot experiences with drag-and-drop Contact Flows, Amazon Lex, and Amazon Q in Connect for generative-AI self-service Integrate Connect with AWS services (Lambda, Step Functions, DynamoDB, S3, Kinesis, EventBridge) and third-party CRMs (Salesforce). Implement Contact Lens for real-time transcription, sentiment analysis, screen recording, automated evaluations, and post-contact summaries Build outbound campaigns (predictive dialer, SMS, email) and configure Voice ID for caller authentication and fraud detection Automate infrastructure with CloudFormation/CDK or Terraform; establish CI/CD pipelines (CodePipeline, GitHub Actions). Set up monitoring, logging, and alerting via CloudWatch, CloudTrail, and QuickSight dashboards; optimize KPIs such as AHT, SLA, CSAT. Ensure security and compliance (least-privilege IAM, KMS encryption, VPC/SIP security). Produce design docs, runbooks, and knowledge-transfer sessions; provide tier-3 support and root-cause analysis. Required Qualifications 3+ years building or operating cloud contact-center platforms; 2+ years hands-on with Amazon Connect. Solid skills in at least one language (Python, Node.js/TypeScript, or Java). Deep knowledge of AWS core services (Lambda, API Gateway, DynamoDB, S3, IAM, CloudWatch). Understanding of telephony fundamentals (SIP, WebRTC, PSTN, codecs) and contact- center metrics. Experience with REST/JSON APIs, OAuth/SAML, and event-driven integrations. Excellent communication and documentation skills; ability to translate business goals into technical roadmaps. Preferred Qualifications AWS Solution Architect or Amazon Connect Specialty certification. Success migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics, Workforce Management, or WFO integrations. Familiarity with AI/ML services (Bedrock, SageMaker) and data-lake analytics. Exposure to global, multi-region Connect deployments and Global Resiliency patterns. Hands-on experience with Five9, especially in campaign/campaign profiles creation, skill-based routing, IVR design/maintenance, DID's assignment/management and List Sync. Proficiency in Five9 reporting tools.
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