Job
Description
Job Requirements Role/ Job Title: Sales Trainer – Turbo Cross Sell Function/ Department: Turbo Cross Sell Job Purpose This role is responsible to create innovative, easy to use and striking content for 2k+ learners, spread across different Turbo centers. S(he) will be the evangelists for use of new technologies to develop interesting, interactive, engaging, and easy to use sales & e-learning scripts, lesson plans, assessments, ILT & E-learning training modules, micro-learning modules/bytes, video(s), games and simulations to enhance pull learning to support learning through the life cycle of a frontline(s). He/she will develop and regularly update a scalable organization-wide training content for Turbo Cross Sell. Roles & Responsibilities Prepares new sales representatives by conducting orientation to sales process and products. Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for new or existing product campaigns. Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs. Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes. Design, Produce and Edit the various content documents that are used by front line Officers/trainers. Sales scripts to be used by front line officers on calls for sourcing the banks products. Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage. Lesson Plans, ILT training modules and assessments required for the training program. E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes. Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc. Regular revisions and updates to the created content basis product changes received Adopting ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc. Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills. Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc. Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget. Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles. Organize learning materials into a central library resource for leaders and internal teams to use. Direct structured learning experiences and monitor their quality results. Analyze & implement the use of AI in learning design. Effective time management to manage multiple tasks at hand. Good Project Management skills to manage and close multiple projects simultaneously. Effective Stakeholder Management to approach, co-ordinate and manage multiple stakeholders. Excellent oral and written communication skills, which will help you speak effectively with stakeholders and write compelling content. Ability to understand the spoken and identify unspoken needs of stakeholders so that the design, content/learning program can be created to suit the needs of the stakeholder. Impeccable graphic design skills to create clean & innovative designs within brand & product guidelines and stakeholders needs. Strong process-oriented skills with self-initiative to drive continuous improvement. Ability to handle pressure of steep timelines, large volumes and constant/regular revisions. Work closely with front line Officers/trainers/ other teams to meet learning outcomes. Team player, openness to feedback, confident demeanor, willing to travel across partners sites within Thane/Navi Mumbai. Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) / Bachelor of Commerce(B.Com) / Bachelor of Business Administration(BBA) Post-graduation: MBA/PGDM Experience: 5 – 10 years of relevant experience. Show more Show less
