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Sales & Service Head -Waaree Energies Ltd

10 - 20 years

15 - 30 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Greeting of the day !

Company Name-Waaree Energies Ltd

Inverters, Battery & Solar Pump Division

Experience - min 15 Years of experience in Sales & Service , after sales &Technical knowledge

Job Role -

Service Strategy & Operations

  • Define and implement the end-to-end service model across inverter, battery, and pump verticals.
  • Develop region-wise service coverage plans, escalation matrices, and SLA frameworks.
  • Drive service process standardization across all product lines.

2. Team Leadership & Field Management

  • Lead a national service team including zonal/regional service managers, engineers, and call center staff.
  • Build and manage a network of authorized service partners/centers and technical support partners.
  • Conduct regular performance reviews and capability development of field service teams.

3. Customer Support & Satisfaction

  • Set up and oversee customer service infrastructure including helplines, ticketing, and CRM platforms.
  • Ensure timely closure of customer complaints, installations, and breakdown service calls.
  • Monitor and improve Net Promoter Score (NPS) and customer satisfaction metrics.

4. Warranty, AMC & Spares Management

  • Administer warranty policies, claims, and root cause analysis across product categories.
  • Promote and manage Service Contract/ programs for inverters, batteries, and pumps.
  • Forecast and manage critical spare part inventory and logistics.

5. Technical Support & Training

  • Serve as the final technical escalation point for complex field issues.
  • Coordinate with R&D/product teams for recurring issues and product improvement.
  • Design training content and conduct hands-on sessions for service teams and channel partners.

6. Process & System Improvements

  • Implement service CRM, mobile apps for field teams, and real-time reporting dashboards.
  • Define KPIs for service quality (e.g., TAT, FTR First Time Resolution Rate, MTTR Mean Time to Repair).
  • Digitize service operations and ensure documentation of SOPs and service manuals.

7. Compliance, Safety & Quality

  • Ensure all service operations comply with electrical safety norms, environmental guidelines, and local laws.
  • Track and audit service quality and regulatory compliance of service partners.

Interested can apply or share your updated cv on deepalishingade@waaree.com

For any query related to profile please feel free to contact on 7486027374

Thanks & Regards,

Deepali

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Waaree Energies
Waaree Energies

Renewable Energy

Mumbai

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