We are looking for a highly skilled and experienced professional to lead our Customer Care and Production team at Vidya Knowledge Park. The ideal candidate will have a strong background in customer care and production management, with excellent leadership skills.

Roles and Responsibility

Develop and implement effective customer care strategies to enhance customer satisfaction.
Manage and supervise the customer care team to ensure high-quality service delivery.
Collaborate with cross-functional teams to resolve customer complaints and issues.
Analyze customer feedback and suggest improvements to processes and procedures.
Ensure compliance with company policies and procedures in customer care operations.
Identify and mitigate potential risks and issues impacting customer care services.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Head CC & P

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Head CC & P