Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Sales & Service Head -Waaree Energies Ltd Waaree Energies

10.0 - 20.0 years

15 - 30 Lacs

Valsad

Work from Office

Greeting of the day ! Company Name-Waaree Energies Ltd Role- Sales & Service Head- Inverters, Battery & Solar Pump Division Experience - min 15 Years of experience in Sales & Service , after sales &Technical knowledge Job Role - Service Strategy & Operations Define and implement the end-to-end service model across inverter, battery, and pump verticals. Develop region-wise service coverage plans, escalation matrices, and SLA frameworks. Drive service process standardization across all product lines. 2. Team Leadership & Field Management Lead a national service team including zonal/regional service managers, engineers, and call center staff. Build and manage a network of authorized service partners/centers and technical support partners. Conduct regular performance reviews and capability development of field service teams. 3. Customer Support & Satisfaction Set up and oversee customer service infrastructure including helplines, ticketing, and CRM platforms. Ensure timely closure of customer complaints, installations, and breakdown service calls. Monitor and improve Net Promoter Score (NPS) and customer satisfaction metrics. 4. Warranty, AMC & Spares Management Administer warranty policies, claims, and root cause analysis across product categories. Promote and manage Service Contract/ programs for inverters, batteries, and pumps. Forecast and manage critical spare part inventory and logistics. 5. Technical Support & Training Serve as the final technical escalation point for complex field issues. Coordinate with R&D/product teams for recurring issues and product improvement. Design training content and conduct hands-on sessions for service teams and channel partners. 6. Process & System Improvements Implement service CRM, mobile apps for field teams, and real-time reporting dashboards. Define KPIs for service quality (e.g., TAT, FTR First Time Resolution Rate, MTTR Mean Time to Repair). Digitize service operations and ensure documentation of SOPs and service manuals. 7. Compliance, Safety & Quality Ensure all service operations comply with electrical safety norms, environmental guidelines, and local laws. Track and audit service quality and regulatory compliance of service partners. Interested can apply or share your updated cv on deepalishingade@waaree.com For any query related to profile please feel free to contact on 7486027374 Thanks & Regards, Deepali

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